You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The Senior People Operations Specialist is responsible for delivering expert-level HR support within HR Shared Services, handling complex inquiries and providing high-quality service across a variety of HR processes. This role will support the HR Shared Services team by ensuring data accuracy, maintaining compliance, and driving continuous improvement initiatives. The ideal candidate will have a strong understanding of HR operations, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams.

PREFERRED SKILLS

• Communication
• Interpersonal Skills
• Problem-Solving
• Attention to Detail
• Organization
• Knowledge of HR Policies & Procedures
• Customer Service
• Technical Proficiency

QUALIFICATIONS

• HR Process Expertise
• Problem-Solving & Analytical Skills
• Compliance & Risk Management
• Cross-Functional Collaboration
• Employee Support & Communication
• Change Management & Continuous Improvement
• Data Accuracy & HR Systems Management
• Project Management
• Employee Experience Focus
• Leadership & Mentorship
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.