Senior People Scientist, Scaled Solutions at Culture Amp

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

155000.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Analytics, Org Psychology, Customer Support, Consulting, Cross-Functional Collaboration, Experimentation, Iteration, Data Storytelling, Relationship Building, Time Management, Project Management, Creative Problem Solving

Industry

Software Development

Description

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. The People Scientist at Scale empowers customers through scalable, expert guidance on interpreting employee feedback and applying people analytics within the Culture Amp platform. This role combines data storytelling, creative problem solving, and strong cross-functional collaboration to enhance customer outcomes—while continuously evolving support practices within defined parameters. This role is accountable to: Staying up to date on people analytics best practices especially those relevant to Culture Amp offerings Maintaining a commitment to Scaled support parameters, even in the face of customer requests for additional assistance, find creative solutions to address and fulfill customer needs Experimenting with new processes and ways of working Provide feedback to leadership on what is found to be effective for PS customers, at scale Have the willingness to experiment and evolve support over time Assisting with design and implementation of Scale PS assets Building relationships with Scaled Standard Campers to understand their needs and opportunities to better utilize scaled PS services with the Culture Amp platform Providing other Campers, like RMs and CSMs their informed opinion on opportunities to increase sales and expansion or reduce churn based on customer data and stakeholder relationships In this role you will: Conduct scaled guidance sessions Participating in strategic customer retention and expansion meetings with CS/RM Coordinating Scaled delivery alignment across practices within policies set by leadership Participating in strategic customer delivery activities with CS Support and carry out 1:1 touchpoints for Named Commercial customers and office hours for all customers Manage a Book of Business of Named Commercial accounts Organizing PS touchpoints with customers, PS, and CS Coordinating the exchange of preparatory materials with customers for PS touchpoints Answering customer emails and other asynchronous inquiries around PS questions The key skills and experiences for this role are: Background in people analytics or org psychology: Experience interpreting employee feedback and engagement data Scaled or Strategic Customer Support: Background in consulting or customer success, especially in scalable delivery models Cross-functional Collaboration: Partnered with CS, Sales, or Renewals to drive customer outcomes Experimentation & Iteration: History of testing and improving processes or assets based on feedback Data Storytelling: Translate insights into clear, actionable guidance Relationship Building: Strong communicator across touchpoints (1:1, office hours, async) Time & Project Management: Handle multiple priorities with structure Creative Problem Solving: Meet customer needs within defined support boundaries For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. Base Salary Range (US) $135,000—$155,000 USD We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work Team budgets dedicated to team building activities and connection Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time Extended year-end breaks: An extended refresh period at the end of year Excellent parental leave and in work support program available from day 1 of joining Culture Amp 5 Social Impact Days a year to make a positive impact on the community outside of work MacBooks for you to do your best & a work from home office budget to spend on setting up your home office Medical insurance coverage for you and your family (Available for US & UK only) Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience! If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions. If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

Responsibilities

The People Scientist at Scale empowers customers through scalable guidance on interpreting employee feedback and applying people analytics. This role combines data storytelling, creative problem solving, and strong cross-functional collaboration to enhance customer outcomes.