Senior People Technology Analyst, Workday at HelloFresh

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workday, HRIS Support, Tier 1 Support, System Maintenance, Core HCM, Security, Business Processes, Reporting & Analytics, Absence Management, Compensation, Troubleshooting, Functional Solutions, Data Governance, Auditing, Compliance, Microsoft Excel

Industry

Consumer Services

Description

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month. Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech. HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across 18 countries, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future. About the role: What's in the Box As part of the People Technology Operations squad, you will play a crucial role in providing Tier 1 People Technology support to all Workers globally and managing business-critical cyclical activities. This includes business process support, security access, reporting requests, bug fixes, regular system maintenance, auditing and compliance tasks, and overseeing cyclical activities such as FOODIE and Open Enrollment. You will be responsible for the overall maintenance and smooth operation of Workday and other People systems, ensuring they support our People Function effectively. As the Senior Analyst in the People Technology Operations squad, you will be the first point of escalation for complex queries and requests assigned to the Analysts and Junior Analysts in the squad, you will focus on developing functional solutions to reduce People Technology case volume, and you will support the People Technology Operations Lead in optimizing our Tier 1 service model. Above all, we’re looking for people who will make HelloFresh better. We believe there are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What you’ll do: The Recipe Act as the first point of escalation for highly complex queries and requests from People Technology Junior Analysts and People Technology Analysts. Spend approximately 40% of your time resolving the most highly complex issues, ensuring critical problems are addressed efficiently. Dedicate approximately 60% of your time to developing functional solutions that proactively reduce People Technology case volume and improve system efficiency. Work on the ongoing maintenance and optimization of Workday and other People systems, ensuring seamless business process execution. Oversee regular system maintenance, audits, and compliance tasks, ensuring adherence to data governance and security policies. Play a key role in supporting cyclical activities such as New Releases, Performance Reviews and Open Enrollment, ensuring smooth execution and process improvements. Support the People Technology Operations Lead in performance management of the wider team and identifying opportunities for growth and development. Provide expert consultation and training to colleagues across People Technology and other functions to enhance system utilization. Drive the optimization of our Tier 1 service model, identifying areas for efficiency and automation. Collaborate with stakeholders across the People Function and beyond to ensure system enhancements align with business needs What you’ll bring: The Ingredients At least 3 years of hands-on experience in a Workday or HRIS support role, focusing on Tier 1 support and system maintenance. Strong knowledge of Workday Core HCM, Security, Business Processes, Reporting & Analytics, Absence Management, and Compensation. Demonstrated experience in troubleshooting and resolving complex Workday issues, acting as an escalation point within a team. A problem-solving mindset with experience in developing functional solutions to improve efficiency and reduce ticket volume. A deep understanding of HR structures, processes, and compliance requirements. Experience in performance management support and mentoring team members. Strong proficiency in Microsoft Excel / Google Sheets, with the ability to analyze large datasets and identify trends. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently in a fast-paced environment and manage multiple priorities effectively. Experience with auditing, compliance, and security management within Workday. Fluency in English; additional languages are a plus. Experience in SCRUM or Agile methodologies is a plus. Above all, we are looking for individuals who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What we offer: The Toppings Global collaboration at scale: Collaborate with experienced engineers and product partners across HelloTech’s international teams, in a culture of active knowledge sharing. Technology with real-world impact: Build and operate modern systems at global scale, supporting 6+ million customers and complex supply chain operations. Technical/Product/Design leadership: Drive best practices and influence architecture/design, quality, and ways of working in an autonomous, product-led setup. End-to-end development/delivery: Drive decisions from problem definition to production, improving systems and enabling long-term scalability. Access to workspace at Warsaw Centre Point: The hub offers modern facilities including showers, breakout zones, outdoor space, cycle parking, and refreshments (coffee, soft drinks, and fruit). Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.

Responsibilities

The Senior Analyst will act as the first point of escalation for complex People Technology queries, spending significant time resolving critical issues and developing functional solutions to reduce overall case volume. Responsibilities also include overseeing system maintenance, compliance tasks, and supporting cyclical HR activities within Workday and other People systems.