Req ID: 101666
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Auckland
Ko Mātou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As a Senior Personal Banker in our Personal Banking Branch Network - this role is responsible for serving customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff, for more complex customer needs.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent | Full-time
Role Location: St Lukes Mall | Te Mōro o Hato Ruka
Work Hours: Tuesday - Saturday (Friday, 10:00am - 6:30pm)
Ka aha tō rā e kite ai? - What will your day look like?

• Prior experience in developing strong relationships in a customer focused role
• Significant experience in financial services, preferably within the retail banking sector
• Excellent communication and interpersonal skills
• Leadership and coaching capabilities
• Experience in being an influential user and promoter of technology
• Ability to multi-task, highly adaptable to change and ambiguit