Senior Personal Banker - Loan DST - DXB at Mashreq Careers

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Target Achievement, Prospecting, Personal Banking Products, Relationship Management, Micro Marketing, Objection Handling, Customer TAT Management, Compliance Adherence, KYC, FATCA, AML CTF, CRM Updates, Team Activities, Policy Adherence, Financial Analysis

Industry

Banking

Description

KEY RESULT AREAS • Achieve monthly sales targets in the financial year. • Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits. • Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner. • Relationship manage (where required) a portfolio of approved companies by developing key contacts and relationships • Conducting micro marketing activities that include Kiosk activities and other direct marketing activities. • Handling objections with a view to getting the customer to buy or company to transfer payroll. • Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines. • Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions. • Record all sales activities in Daily Sales Reports and update CRM for leads and contacts. • Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations. Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required. 5 Operating Environment, Framework and Boundaries, Working Relationships • Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers. • The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual. • Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives. • Works in an environment of daily reporting with six days working. 6 PROBLEM SOLVING • Sales require understanding customers’ individual financial circumstances. • Responsible for assisting staff and customers in achieving their goals and objectives. 7 DECISION MAKING AUTHORITY & RESPONSIBILITY • Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank. • Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.

Responsibilities

The primary responsibility involves achieving monthly sales targets by prospecting new customers through phone calls and face-to-face meetings, presenting and selling personal banking products and services ethically. Additionally, the role requires ensuring all customer applications meet required turnaround times (TAT) and strict compliance with bank policies regarding KYC, AML, and fraud.