Senior Phone Collection Officer at RMA Group Company Limited

Phnom Penh, Phnom Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Recovery, Negotiation, Team Leadership, Asset Financing, KPI Management, Legal Compliance, Payment Planning, Conflict Resolution, Financial Reporting, Customer Relationship Management

Industry

Motor Vehicle Manufacturing

Description

Job Description: Ensuring effective company recovery operations contribute to both short-term and long-term strategies. Possessing a deep understanding of asset financing business and its nature. Implementing strategies to improve the collection team's performance and achieve key performance indicators (KPIs). Working closely with company lawyers to handle clients, issue letters, negotiate special agreements, and oversee relevant tasks. Undertaking other tasks relevant to the recovery function and disciplines. Lead team to contact customers via phone to collect overdue payments in a professional and respectful manner. Negotiate payment plans or settlements while ensuring adherence to company policies. Handle escalated cases and work with clients to resolve complex payment issues. Provide guidance and training to junior collection officers. Monitor team performance and provide feedback to improve efficiency and success rates. Ensure team adherence to collection scripts, procedures, and regulations. Maintain a professional and empathetic approach when dealing with customers. Address customer concerns and disputes effectively to reach a resolution. Ensure accurate documentation of all interactions and agreements in the system. Ensure all collection activities comply with legal and regulatory requirements. Prepare and analyze reports on collection status, trends, and performance. Collaborate with other departments to address issues impacting collection efforts. Identify and recommend improvements to collection processes and tools. Keep updated with best practices in debt recovery and implement strategies to improve collection rates. Job Requirement: Travelling to all provinces of Cambodia Travelling to abroad for further meeting, training and introduction with BSP and RMA Group At least bachelor degree of law, business, management, marketing, banking and finance or communication. Master degree is preferable. Can work under pressure, negotiate skill in any status (after take legal action also)

Responsibilities

Lead a collection team to recover overdue payments through professional phone communication and negotiation of payment plans. Collaborate with legal counsel to handle complex cases and ensure all recovery activities align with company strategy and regulatory requirements.