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Senior Planning Executive at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Planning, Coordination, Administrative Support, Performance Metrics, Quality Assurance, Resource Allocation, Reporting, Documentation, Cantonese, Mandarin, English, Microsoft Office, Excel, PowerPoint, Detail Orientation, Operational Data

Industry

Software Development

Description

Job scopes Assist in planning and coordinating operational initiatives across HK and GZ call centres Support backend administrative duties and maintain updated documentation for workflows Monitor key performance metrics and contribute insights for improvement strategies Work closely with Quality Assurance to ensure service compliance and high standards Help develop planning tools and scheduling models to optimize resource allocation Collaborate with management on reporting and planning documents for continuous improvement Occasionally travel to Guangzhou for cross-functional coordination and operations alignment Job requirements Diploma or above with experience in call centre or customer operations 2–4 years of experience in planning and administrative support in Call Centre Operations Strong organizational skills with an eye for detail and accuracy Comfortable interpreting operational data and helping build planning models Familiar with Microsoft Office tools, especially Excel and PowerPoint Good in in Cantonese, Mandarin, and English

Responsibilities

Assist in planning and coordinating operational initiatives across HK and GZ call centres while supporting backend administrative duties. Monitor key performance metrics and collaborate with management on reporting and planning documents for continuous improvement.