Senior Platform Content Specialist - Owner and App at Dyson

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Management Systems, Content Design, Project Management, Google Analytics, Adobe Analytics, Microsoft Office, Adobe Illustrator, Adobe Photoshop, Stakeholder Management, Technical Writing, User Training, Business Validation Testing

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About the role As a Senior Platform Specialist, you are the subject-matter expert for the technical set-up and day-to-day use of our owner support platform across the website, app and customer service guidance. You will lead the delivery of content for new product launches in content builds you own yourself, as well as leading others in content delivery, improve existing product content, and drive enhancements that elevate the owner experience across channels. You’ll stay current on platform functionality, create clear guidance on how to use our owner content platform(s), and take ownership of onboarding and training new users. In this senior role, you will define and run the operational processes that maximise the platform’s value, ensure global scalability, and support future business strategy. You will be the first point of contact for platform content queries from specialists and key partners across the business, including IT, Product Owners and Business Units. You will also report on platform capability, identify where enhancements are needed, and monitor performance against agreed KPIs. Content design, authoring and build are central to the role. You will develop strong Dyson product knowledge by working closely with senior stakeholders, including the Quality & Reliability Manager, the RDD Design Manager, Product Owners across channels (such as .com and app), Experience teams and Commercial Managers. Together, you will build a deep understanding of how our owner content platform can deliver the best possible experience for owners and support customer service teams globally. You will maintain up-to-date knowledge of platform functionality and our content management systems, producing user guides and best-practice documentation. You’ll provide training and ongoing guidance to internal teams (from content administrators and the wider platform content team to global teams using the platforms), including troubleshooting support, raising work instruction tickets in Jira, and delivering training on technical topics. You will also work with Dyson’s appointed content outsourcing partner, Hogarth Worldwide (HWW), to support content activities and delivery across projects. Using your platform expertise, you will consult and collaborate with stakeholders to design and write end-to-end owner support journeys that deliver world-class owner content. You will ensure new platform capabilities are fully embedded in content builds (for example, self-service owner support, content optimised for on-site search, and content that works seamlessly with connected Dyson products). When leading content deliverables for app, web and customer service agent guides for new product launches, you will own post-launch hyper care of product content. You’ll ensure updates from market teams, experience designers, customer service, Aftersales and RDD are captured, prioritised and mapped into the owner support platform, reflecting feedback from customers and internal stakeholders. You will work closely with IT to carry out business validation testing for new owner support features ahead of release, confirming they perform as expected in production and do not impact existing platform functionality. About you 3+ years’ experience working with content management systems Excellent understanding of issues affecting owner experience Exceptional Dyson product knowledge Creative in both problem solving and enhancing support content with new ideas Ability to lead, manage and deliver multiple projects with changing timelines Confidence in leading deliverables, and other people to delivery Strong understanding of Google/Adobe analytics, Microsoft Office and Adobe Illustrator/Photoshop Excellent written and verbal communication skills, with a professional approach Ability to prioritise effectively, with a drive for results Self-motivated, proactive and an exceptional team player Attention to detail and quality to their work Onsite Working policy Our campus culture is built on connection—collaboration in person, shared creativity, and hands-on learning. That’s why we don’t offer a regular hybrid arrangement. Working side by side powers our best ideas, fuels belonging, and keeps us pushing boundaries together. Benefits Discount on Dyson products Company Pension scheme 29 days annual holiday plan Company Fitness plan EAP (Employee Assistance Programme) Life Assurance Plan Transportation allowance (0,23€/km) Health Insurance – Medical Contribution Eye Examination & Computer Glasses Reimbursement *Please note: New employees to Dyson in the Netherlands commence employment on a 12-month, fixed-term basis* #LI-AC1 Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Responsibilities

Act as the subject-matter expert for the technical setup and daily operation of the owner support platform across web and app channels. Lead the delivery of content for new product launches and define operational processes to maximize platform value and scalability.