ABOUT MBO PARTNERS

We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate and shape the future of work for our enterprise and independent clients.
By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision. Employees enjoy a comprehensive benefits package, a remote working environment, and competitive compensation structure.

Client Relationships

• Nurture professional relationships with peers and/or counterparts within the client’s organization
• Set realistic expectations for operation capabilities and costs.
• Consult with the Program Director to assist in development of business proposals that meet the client’s needs and expectations
• Focus on continuous improvement of service delivery
• Ensure commitments to client are met and client satisfaction goals are achieved

Service Excellence

• Ensure client needs and performance requirements are met through consistent, efficient, and effective processes
• Responds to and resolves operating problems
• Ensure compliance with client procurement policies, guidelines, and processes
• Fulfill contract SLA’s
• Forecast demand for operational resources based on program trends to support ongoing client business requirements
• Monitor data integrity
• Conduct client training on vendor management program
• Providing client reporting on service delivery measurements and client specific statistics

Supplier Relationships

• Develop professional relationships with peers and/or counterparts within the supplier’s organization
• Monitor supplier performance against SLAs
• Focus on continuous improvement of Supplier service delivery
• Source suppliers with the necessary capabilities to provide service excellence
• Conduct Supplier training on vendor management program