Senior Policy Officer II at QBE Insurance Group

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Policy Administration, Policy Compliance, Data Entry, Reporting, Problem Solving, Analytical Thinking, Organization Skills, Communication, Stakeholder Management, Risk Management, Prioritization, Administrative Support, Detail Oriented, MS Tools Proficiency

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Provide customer service via email & answer customer, Underwriter and/or agency’s question regarding product, process, policy. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions Primary Responsibilities • Ensure policies are followed and refer/escalate where appropriate •Comply on provided legislations, industry codes, company policies and procedures. •Establish and maintain a good working relationship with stakeholders •Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc. •Consistently open minded, professional, polished, posed, and positive demeanor •Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients •Properly assess completeness of documents received and provide solutions if incomplete •Performs moderately complex clerical, administrative and general office duties. •Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads. •Enter data into systems and make updates, or corrections while adhering to the guidelines Required Education • Bachelor's Degree or equivalent combination of education and work experience Required Experience • 0-1 year relevant experience Preferred Competencies/Skills • Proficient verbal and written communication skills •Proficiency in MS tools •Customer service focus •Keen to details •Administration and Organisation Skills •Ability to multi task •Problem-solving skills •Analytical and research skills Preferred Experience • Preferably with BPO experience and shifting schedules Preferred Knowledge • Basic knowledge on customer service •Knowledge in Insurance Processing is preferred QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type • Individual Contributor Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Administrative Support, Analytical Thinking, Critical Thinking, Customer Service, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Administration, Policy Compliance, Policy Management, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.

Responsibilities

The primary responsibilities involve providing customer service via email, answering product/process/policy questions for customers, underwriters, and agencies, and managing work allocation including monitoring new business, renewals, cancellations, and endorsements. The role also requires processing transactions, completing required reports, assessing document completeness, and performing moderately complex clerical and administrative duties.