QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Computer literate, with excellent verbal and written communication skills
• Expected to have a flexible approach to working, as shift and weekend work will be involved
• Customer focused, with a clear understanding of the customer interface and must have a proactive approach to customer care
• Ability to work with initiative as self-starter, without supervision
• Willingness to undertake training and continuing professional development

ROLE OVERVIEW

To support the Port Manager in delivering a safe and effective port and, where applicable, harbours operation, and to ensure compliance with CFL Management Systems and contractual obligations.

PRINCIPAL ACCOUNTABILITIES

• Banking Duties
• Controlling petty cash and change floats
• Monitoring block bookings
• No show monitoring
• Completing timesheets
• Crowd control
• Disruption management
• Control of waitlists
• Rostering
• Supervision of all staff
• Dealing with customer complaints
• Collecting pier dues
• Dealing with 3rd party vessels
• Maintenance of pier
• All duties connected with vessel movements
• Harbour management
• Reporting, management, and investigation of unsafe acts, near misses, accidents, and incidents
• Ensure routine inspections, maintenance, defect management, drills and exercises are undertaken in accordance with requirements
• Safe Management of Contractors working within Port and Harbour (including Diving)
• Management of department processes should be in line with company expectations and ensuring consultation is completed with relevant process reviewers when adding, amending, deleting, and reviewing owned processes