ABOUT US

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

ROLE SUMMARY

We’re looking for a skilled and experienced Post-Sales Strategy & Operations Manager to join our Post-Sales Strategy & Operations team. The Post-Sales Strategy & Operations Manager will partner closely with Customer Success, Professional Services, Technical Account Management and Customer Education leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth.

ROLE RESPONSIBILITIES

• Collaborate with cross functional teams across Global Services to design and implement strategies to drive customer success, retention and revenue growth
• Perform analysis and optimize post-sales operational processes, including onboarding, delivery, and support, to ensure efficiency, scalability, and customer satisfaction
• Develop and track key performance indicators (KPIs) to measure customer health, satisfaction, and retention, and inform data-driven decisions
• Enable Customer Success leadership to make data driven decisions through reporting on renewals, business reviews, retention, and expansion metrics.
• Build data packs for quarterly business reviews and planning and publish through Tableau or Looker dashboards
• Build and maintain process documentation
• Shadow strategic initiatives and build decks that tell data driven recommendations to drive change
• Execute quarterly quota setting and compensation processes

ROLE REQUIREMENTS

• Minimum of 5+ years of Sales/Business Operations or Technology Consulting experience.
• Demonstrative executive presence and ability to influence at all levels of the organization.
• Self-starter with ability to function independently and in a timely manner.
• Strong analytical skills and problem solving skills
• Strong verbal and written communication skills.
• Ability to manage your own workload and adjust priorities to work efficiently and meet deadlines
• Experience working in a SaaS company is a plus
• Experience supporting reporting and crediting initiatives for a sales department.
• Experience working with Salesforce, Gainsight and Boostup is a plus