Senior Practice Consultant - Commercial Loan Servicing (CLS) at FIS - USA

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Loan Servicing, Loan Servicing, Lending Implementations, Project Delivery, Client Relationship Management, Forecasting, Risk Mitigation, Budget Governance, SOW Negotiation, Process Improvement, C-Suite Engagement, Subject Matter Expertise, Cross-Functional Partnership, Commercial Lending Software, Professional Services, Escalation Management

Industry

IT Services and IT Consulting

Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the Team FIS Commercial Loan Servicing (formerly ACBS) is a leading platform for commercial lending and loan servicing, built to improve decision‑making, reduce operating costs, enhance data quality, and strengthen analytics. Our Professional Services team leverages deep expertise in hosting, supporting, and evolving FIS solutions. We provide long‑term, dedicated functional support and development capabilities that help clients optimize, enhance, customize, and integrate their CLS platforms for maximum value. What You Will Be Doing As part of the Professional Services team, the Senior Practice Consultant provides leadership across FIS commercial lending implementations, guiding project teams to deliver on‑time, on‑budget outcomes and high client satisfaction. You will oversee successful delivery of the Commercial Lending product suite (CLS, Credit Assessment, and Commercial Loan Origination), serving as a key leader in driving effective client implementations and building long‑term, referenceable customer relationships. Own end‑to‑end delivery of Professional Services revenue for the assigned portfolio, ensuring high‑quality execution and client satisfaction. Drive financial performance through accurate forecasting and proactive management of gaps between forecast and budget. Build and maintain strong cross‑functional partnerships with Product, Sales, Pre‑Sales, Engineering, and Customer Experience teams. Establish and sustain trusted client relationships by leading high‑visibility engagements, demonstrating subject‑matter expertise, and deploying and directing qualified delivery teams. Provide executive‑level oversight for large, complex programs, including escalation management, budget governance, risk mitigation, and participation in customer steering committees. Support presale activities by representing Professional Services in client engagements, delivering presentations, developing implementation estimates and project plans, and drafting and negotiating Statements of Work (SOWs). Lead continuous process improvement initiatives to enhance efficiency, quality, and scalability across the Professional Services practice. What You Bring Typically, 10+ years of experience leading large, transformational, client‑facing initiatives within a professional services organization, serving in Senior Manager and/or Project Director roles Demonstrated ability to deliver complex programs with excellence while motivating and leading high‑performing teams Exceptional communicator, able to convey complex and critical messages clearly and persuasively across all organizational levels Proven experience engaging C‑suite executives and Boards, with confidence presenting to senior stakeholders and large audiences Deep industry experience in banking and financial services End‑to‑end enterprise software implementation experience, preferably within a software vendor environment Hands‑on, proactive leader skilled at anticipating, managing, and resolving client issues and escalations Strong influencing and persuasion skills to drive alignment on recommended approaches and outcomes Willingness to travel 25–50% to support client engagements Added Bonus If You Have Experience in commercial lending software implementations What We Offer You A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Responsibilities

The Senior Practice Consultant leads commercial lending implementations, overseeing the successful delivery of the CLS product suite to ensure on-time, on-budget outcomes and high client satisfaction. This role involves owning end-to-end Professional Services revenue delivery, driving financial performance through accurate forecasting, and establishing trusted client relationships.