Senior Practice Management Analyst

at  Doane Grant Thornton

WHO WE ARE

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

• Monitor and provide support for our time and billing system modules, which includes time entry, expense entry, billing, and reporting
• Provide support on tasks and tickets, which may include credit notes, system issues, access issues, difficulties completing changes etc.
• Provide training and feedback on best practices to individuals in the firm
• Collaborate with internal teams to share knowledge and ultimately improve the customer experience
• Contribute and support continuous process improvement ideas
• Work independently and within a team environment to ensure service metrics are achieved
• Assist with reporting and billing needs
• Complete system testing to ensure system functions as expected
• Support projects as required