Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Senior Premium Audit Operations Specialist manages complex audit reviews, escalated adjustments, and advanced regulatory compliance across multiple states and jurisdictions. This role leads classification reviews, oversees intricate billing and endorsement scenarios, and serves as an expert on special bureau requirements. The specialist handles challenging customer engagements, resolves disputes, and develops best practices for communication and service excellence. Additional responsibilities include mentoring and training team members, supporting process improvements, and contributing to strategic planning and policy development. The position requires strong analytical skills, effective multitasking, and a commitment to confidentiality and high performance standards.

TRAINING & MENTORSHIP RESPONSIBILITIES:

• Mentor P3-level Premium Audit Operations Specialists and other team members.
• Develop training materials and conduct training sessions on advanced procedures.
• Provide guidance on complex audit scenarios and regulatory requirements.
• Lead knowledge sharing sessions and best practice development.
• Support onboarding of new team members.