WHO YOU ARE:

• Requires Bachelor’s degree in Computer Science, Computer Engineering or related field of study, and
• 7 years of experience in any job title/occupation/position involving enterprise cloud environment supporting SAAS applications, focusing on operational delivery excellence and customer service.
• Experience specified must include 7 years of experience with each of the following:
• Supporting, configuring, troubleshooting, and tuning mission critical production Java applications and Apache Tomcat application servers in a global enterprise;
• Hands-on operational experience with Amazon Web Services (AWS);
• Linux systems administration; cloud capacity management for optimizing the performance and cost of cloud resources, including conducting performance reviews and recommending the appropriate sizing of cloud resources, which covers optimal performance-to-cost ratio;
• Cloud infrastructure, platform, and application operational admin tasks, including monitoring & observability, high availability, connection pooling, and application load balancing;
• Systems engineering including Linux-based system performance, memory management, I/O tuning, configuration, clusters and troubleshooting;
• Analyzing application performance, using tools such as thread and heap dumps and JVM memory structure and garbage collection concepts;
• Administration of web servers running Tomcat, Apache or Nginx; and
• Working with cross-functional global and remote teams.
• Experience specified must also include 5 years of experience with scripting languages such as Bash/Shell, Python or similar; and
• 2 years of experience with microservices architecture with Kubernetes.
• Telecommuting permitted up to 3 days per week.
• Must work shifts on rotation including weekend coverage.

• Ensure the reliability, availability, and security of Pegasystems cloud services.
• Act as a mentor in Pega Cloud area for other parts of Pega organization.
• Recommend optimal usage of the cloud resources by performing capacity planning and reviews, which include the cost of running infrastructure.
• Handle alerts, incidents, service requests, and changes within SLA.
• Own customer escalations.
• Perform provisioning and upgrade of the infrastructure components & solutions.
• Troubleshoot and resolve customer environment issues, root cause analysis, and blameless post-mortems.
• Influence product teams on defects, features, and enhancement requests to help build scalable, reliable, observable, available, and highly performant services.
• Create, review, and update operational runbooks and Standard Operating Procedures.
• Participate in pre-release product enhancement testing with Engineering.
• Identify the needs and build tools to automate repeated operational tasks and reduce toil.
• Manage multiple projects simultaneously and adapt to changing business goals.