Senior Principal Healthcare Service/Solution Consultant Specialist at Medtronic-Switzerland

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Service/Solution Consultancy, Strategy Development, Organizational Restructuring, Operational Optimization, Clinical Operational Service Delivery Redesign, Health Services Planning, Workforce Optimization, Clinical Process Redesign, Data Analytics, Lean, Six Sigma, Change Management, Stakeholder Engagement, Project Management, Coaching, Mentoring

Industry

Medical Equipment Manufacturing

Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Senior Principal Healthcare Service/Solution Consultant Specialist: The Senior Consultant, Optimization connects with client hospitals to understand and analyze their most pressing operational challenges and deliver high-value services and solutions which optimize quality, productivity, and effectiveness. Leads projects across partnerships to deliver sustainable results, integrating the Group's service and solutions offerings. Drive and sustain complex transformational change and operational excellence. Design and implement growth strategies and help hospitals innovate and optimize operations, delivering sustained performance outcomes. • In collaboration with the team, the Senior Consultant, Optimization will partner with clients to help them co-design, implement and sustain strategic initiatives through: o Clinical operational service delivery reviews and redesign o Health services planning and workforce optimization o Clinical Process Redesign across the care continuum o Data analytics and targeted optimization / modelling for health system planning and operations improvement o Lean and Six Sigma projects, programs, and transformational activities to drive quality improvement, financial savings and operational excellence. Responsabilités Les responsabilités peuvent inclure les suivantes, ainsi que d’autres tâches qui peuvent être assignées. Fournir des services/conseils en solutions de soins de santé, superviser des projets de conseil impliquant le développement de stratégies, la restructuration organisationnelle et la gestion de l’entreprise afin de maximiser l’efficacité. Travailler avec la haute direction des entreprises pour déterminer les objectifs à long terme en analysant l’activité du client et en faisant des recommandations pour des changements et des améliorations. Responsable de la déclaration des plaintes et des réactions indésirables aux médicaments (RIM). Utiliser des techniques de gestion du changement pour mobiliser les parties prenantes et obtenir leur adhésion au programme. Former, coacher et encadrer les membres de l’équipe afin de promouvoir le transfert de connaissances et l’apprentissage partagé, pour développer l’expertise en optimisation opérationnelle et en excellence. Générer des preuves claires de la valeur du programme. PROFIL SPÉCIALISTE Typiquement, un contributeur individuel avec des responsabilités dans une discipline ou spécialité professionnelle. Gère et/ou livre les projets assignés et travaille avec d’autres parties prenantes pour atteindre les résultats souhaités. Peut agir comme mentor auprès de collègues ou diriger le travail d’autres professionnels de niveau inférieur. La majorité du temps est consacrée à la livraison et à la supervision des projets – de la conception à la mise en œuvre – tout en respectant les politiques, en utilisant des connaissances et compétences spécialisées généralement acquises par une formation avancée. FACTEURS DE DIFFÉRENCIATION Autonomie : Expert reconnu dans la discipline professionnelle. Travaille de manière indépendante pour mettre en œuvre des objectifs stratégiques et établir des plans opérationnels pour son domaine. Les missions sont souvent auto-initiées et la personne détermine et poursuit les actions nécessaires pour obtenir les résultats souhaités. Impact organisationnel : Influence fortement la conception de nouveaux produits, processus, normes ou plans opérationnels, fondés sur la stratégie d’entreprise, avec un impact significatif sur les résultats fonctionnels. Met en œuvre les objectifs stratégiques établis par la direction fonctionnelle. Modifie ou peut établir des plans opérationnels ayant un impact à long terme sur les résultats. Innovation et complexité : Confronte des problèmes d’une grande diversité et des enjeux uniques entre les fonctions et/ou entreprises, pouvant nécessiter une réorientation. Développe des solutions à des problématiques uniques. Améliore les processus et systèmes existants grâce à une conceptualisation, un raisonnement et une interprétation significatifs. Communication et influence : Interagit avec des clients internes et externes ainsi qu’avec des fournisseurs à différents niveaux, y compris la haute direction, sur des questions importantes. Mène des séances d’information auprès des cadres supérieurs dans la fonction. Négocie avec les autres pour parvenir à une entente ou une compréhension. Leadership et gestion des talents : Fournit fréquemment des conseils, du coaching et de la formation à d’autres employés. Gère généralement de grandes initiatives modérément complexes d’importance stratégique pour l’organisation, impliquant de grandes équipes interfonctionnelles. CONNAISSANCES ET EXPÉRIENCE REQUISES Niveau de connaissance de maîtrise dans le domaine de spécialité et connaissance pratique de plusieurs autres domaines, généralement obtenus par une formation avancée combinée à de l’expérience. Peut avoir une connaissance approfondie de la gestion de projet. Exige un diplôme de baccalauréat (ou, pour les diplômes obtenus hors des États-Unis, un diplôme satisfaisant aux exigences de 8 C.F.R. § 214.2(h)(4)(iii)(A)) et un minimum de 10 ans d’expérience pertinente, ou un diplôme avancé avec un minimum de 8 ans d’expérience pertinente. QUALIFICATIONS REQUISES CONNAISSANCES/FORMATION Diplôme de baccalauréat, ou ; Diplôme avancé. Ceinture noire Lean Six Sigma. EXPÉRIENCE PROFESSIONNELLE Minimum de 10 ans d’expérience pertinente avec un baccalauréat, ou ; Minimum de 8 ans d’expérience pertinente avec un diplôme avancé. COMPÉTENCES Expérience avérée dans la conduite de transformations de bout en bout : de l’analyse à la mise en œuvre. Compétences en création de relations / engagement client. Compétences en gestion de projet / programme dans le secteur de la santé. Compétences en résolution de problèmes. Expertise et expérience en gestion du changement. Excellentes compétences en communication et présentation. Esprit d’équipe et approche collaborative. Excellentes compétences en facilitation. QUALIFICATIONS SOUHAITÉES / PRÉFÉRÉES CONNAISSANCES/FORMATION Diplôme pertinent en ingénierie, médecine, santé, sciences de la vie ou domaine des affaires. Solide connaissance du système de santé canadien, y compris la conception du système de santé, les modèles de prestation de services et les tendances. Maîtrise de l’anglais et du français (préférée). EXPÉRIENCE PROFESSIONNELLE Expérience démontrable de plus de 5 ans, y compris une expérience pertinente en conseil. Capacité démontrée à opérer depuis la génération d’idées, le développement de stratégies, l’analyse détaillée, l’exécution et la livraison des résultats. Utilisation réussie de techniques de gestion du changement. Expérience avec les leaders cliniques des hôpitaux, le personnel et la haute direction/parties prenantes. COMPÉTENCES Solides compétences démontrées en gestion de projet : planification et coordination, communication et influence, création de relations, atteinte des jalons, résolution de problèmes et gestion des risques. Capacité à intégrer une équipe et à la coacher pour améliorer continuellement sa performance. Recherche active des meilleures pratiques, nouvelles techniques et outils, élaboration de plans et accompagnement des actions pour leur mise en œuvre au quotidien. Solides compétences analytiques et bonne connaissance des plateformes analytiques. EXIGENCES PHYSIQUES DU POSTE Certains déplacements seront requis selon les projets clients. Les exigences physiques décrites dans la section « Responsabilités » de cette description de poste sont représentatives de celles qui doivent être respectées pour permettre à un employé d’exercer avec succès les fonctions essentielles de ce poste. Des aménagements raisonnables peuvent être faits pour permettre aux personnes en situation de handicap de remplir les fonctions essentielles. Pour les rôles de bureau : Lors de l’exécution des tâches de ce poste, l’employé doit régulièrement être mobile de façon autonome. L’employé doit également interagir avec un ordinateur et communiquer avec ses pairs et collègues. Medtronic Canada vise, à travers sa vision, à bâtir une culture d’inclusivité grâce à son engagement envers l’équité en emploi et la diversité. La discrimination est interdite pour tout motif protégé par la législation canadienne sur les droits de la personne. Les candidatures sont encouragées de tous les membres de notre communauté. Sur demande, des accommodements seront offerts aux candidats en situation de handicap durant le processus de recrutement. Responsibilities may include the following and other duties may be assigned. Provide Healthcare Service/Solution Consultancy, oversees consulting projects that involve strategy development, organizational restructuring and management of the business to maximize efficiencies. Works with senior management of companies to determine long-term goals by analyzing the client's business and making recommendations for changes and improvements. Responsible for reporting complaints and Adverse Drug Reactions (ADR) Utilize change management techniques to engage stakeholders and attain buy-in of the program. Train, coach and mentor team members to promote knowledge transfer and shared learning to drive expertise in operational optimization and excellence. Generate clear proof points of the value for the program. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Recognized master in professional discipline. Works independently to implement strategic goals and establish operational plans for job area. Assignments are often self-initiated Determines and pursues courses of action necessary to obtain desired results. Organizational Impact: Strongly influences the design of new products, processes, standards, or operational plans based on business strategy with a significant impact on functional results . Implements strategic goals established by functional leadership. Changes or may establish operational plans for job area with long-range impact on results. Innovation and Complexity: Faces problems that span a wide range of difficulty and unique issues across functions and / or businesses which may cause redirection . Develops solutions to unique issues Improves upon existing processes and systems using significant conceptualizing, reasoning and interpretation . Communication and Influence: Interacts with internal and external customers and vendors at various levels, including executive leadership, on significant matters. Conducts briefings with senior leaders within the job function. Negotiates with others to reach understanding or agreement. Leadership and Talent Management: Frequently provides guidance, coaching and training to other employees . Typically manages large, moderately complex initiatives of strategic importance to the organization, involving large cross-functional teams. Required Knowledge and Experience: Requires mastery level knowledge of specialty area and working knowledge of several other areas, typically obtained through advanced education combined with experience. May have deep knowledge of project management. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 10 years of relevant experience, or advanced degree with a minimum of 8 years of relevant experience. REQUIRED QUALIFICATIONS KNOWLEDGE/EDUCATION • Bachelor’s degree, or; • Advanced degree. • Lean Six Sigma Black Belt JOB EXPERIENCE • Minimum of 10 years of relevant experience, with a bachelor's degree, or; • Minimum of 8 years of relevant experience, with an advanced degree. SKILLS/COMPETENCIES • Proven track record in driving end to end transformations: from analysis to implementation • Relationship building / customer engagement skills • Project / program management skills in healthcare • Problem-solving skills • Change management expertise and experience • Superior communication and presentation skills • Team-orientation and collaborative mindset • Superior facilitation skills DESIRED/PREFERRED QUALIFICATIONS KNOWLEDGE/EDUCATION • Relevant degree in an engineering, medicine, healthcare, life sciences, or business field • Strong knowledge of the Canadian Healthcare system, including health system design, and service delivery models and trends • Fluency in English and French (preferred) JOB EXPERIENCE • Demonstrable experience over 5 years including relevant experience in consulting • Demonstrated ability to operate from idea generation, strategy development through detailed analysis, execution and results delivery • • Successful utilization of change management techniques • Experience dealing with hospitals’ clinical leaders, staff, and C-suite/Sr. Management/stakeholders SKILLS/COMPETENCIES • Strong and demonstrable project management skills: planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues, and managing risks • Ability to integrate a team and coach it to continuously improve their performance • Actively look for best practices, new techniques and tools and build plans and guide actions for implementation in its daily job. • Strong analytical skills and working knowledge of analytics platforms. PHYSICAL JOB REQUIREMENTS • Some travel will be required based on client projects • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

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Responsibilities

The Senior Principal Consultant leads projects across partnerships to deliver sustainable results by integrating service and solution offerings, focusing on driving complex transformational change and operational excellence within client hospitals. This involves partnering with clients to co-design, implement, and sustain strategic initiatives through service reviews, workforce optimization, process redesign, and data analytics.