THE ROLE & THE TEAM

The Zalando Growth team drives Research, Generative AI experiences, and customer focused KPI growth. In this team, as a Senior Principal Product Manager you will help lead the charge for using data, insights, and strategic thinking to identify the areas of opportunity across Zalando to drive customer focused improvements to the Zalando business. Working closely with Product Managers, Product Analysts, Engineering, and Applied Science partners across Zalando, strategically define opportunities, prioritize hypotheses, run experiments, and drive big bet improvements across the customer experience. This is a pivotal role in the team to help us shift focus from only features to include the holistic customer journey across features and experiences.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Uncover key growth opportunities by analyzing customer behavior, market trends, and internal performance metrics.
• Translate insights into clear, strategic recommendations that elevate customer satisfaction and fuel business growth.
• Collaborate cross-functionally with Product, Marketing, Design, and Operations to prioritize initiatives that drive measurable impact.
• Champion a test-and-learn culture, developing hypotheses, running experiments, and scaling what works.
• Build business cases to influence executive stakeholders and secure alignment across teams.
• Drive continuous improvement by monitoring KPIs and iterating on strategies to maximize customer lifetime value.
• Applying repeatable best practice product methodologies in cross-functional teams incorporating working backwards from the customer, problem discovery, defining & designing solutions, and delivering agreed outcomes.
• Be a mentor to other colleagues by showcasing deep expertise in your domain and acting as a role model for successful product management.