Senior/Principal Product Manager – Partner/Channel (Customer Experience ) at F5

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

242400.0

Posted On

01 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Salesforce PRM, Partner Channel Expertise, Data-Driven Tiering, AI Integration, Agile Product Development, Stakeholder Management, Cross-Functional Collaboration, Analytical Skills, Communication Skills, Storytelling Skills, CRM Integration, CPQ Integration, MDF Management, Partner Onboarding, Deal Registration

Industry

IT Services and IT Consulting

Description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Senior/Principal Product Manager – Partner/Channel (Customer Experience ) About F5 At F5, our mission is to power and protect every app anywhere. As we expand our SaaS and recurring revenue business, the strength and integration of our partner and channel systems are more critical than ever. We are transforming our digital ecosystem to enable seamless partner collaboration, efficient onboarding, and data-driven engagement, helping our global partner community of resellers, distributors, MSPs, and alliances co-sell and grow with F5. Position Summary F5 Digital Platforms drives enterprise transformation through scalable systems that power customer and partner engagement. We are seeking a Senior or Principal Product Manager for Partner and Ecosystem to lead the vision, strategy, and execution of Salesforce Partner Relationship Management (PRM) and next-generation partner experience capabilities. This role shapes how partners engage, sell, and succeed with F5. You will modernize the PRM ecosystem by infusing AI, automation, and analytics across the partner lifecycle, including onboarding, enablement, deal registration, marketing development funds (MDF), incentives, and renewals. The ideal candidate combines deep Salesforce PRM expertise with a strong grasp of partner channel processes and a track record of delivering measurable impact in global enterprise environments. Key Responsibilities Product Leadership: Own the end-to-end Salesforce PRM and Experience Cloud roadmap. Deliver a unified partner journey across onboarding, enablement, deal registration, MDF, incentives, and support. Translate complex reseller and distributor workflows into scalable digital solutions. Partner Channel Expertise: Optimize key channel processes such as partner quoting, deal protection, tier management, MDF approvals, and co-marketing. Enable automation that supports reseller–distributor collaboration, partner performance visibility, and accurate revenue attribution. Data-Driven Tiering and Incentives: Design and operationalize automated tiering and incentive models using data from CRM, CPQ, finance, and enablement systems. Ensure transparency and fairness in partner performance recognition. AI Integration: Integrate predictive and conversational AI within Salesforce PRM to deliver intelligent deal scoring, personalized enablement, and MDF optimization. Define metrics and dashboards to track partner engagement, deal velocity, and ROI. Cross-Functional Collaboration: Partner with Channel Sales, Programs, Marketing, Finance, and Operations to ensure the PRM ecosystem is scalable, compliant, and intuitive. Execution: Lead Agile product execution, prioritizing backlogs, and coordinating with engineering and stakeholders. Ensure clear communication on roadmap progress, KPIs, and business outcomes. Integration Quality: Ensure seamless interoperability between PRM, CPQ, Sales Cloud, Service Cloud, and Marketing Cloud to maintain a unified partner and customer experience. Stakeholder Management: Serve as the primary advocate for partner needs. Communicate updates and insights effectively across leadership and partner teams. Qualifications 10+ years of progressive product management experience, including at least 5 years in partner or channel ecosystems within enterprise or SaaS platforms Proven expertise in Salesforce PRM, Experience Cloud, and Sales Cloud, with success delivering partner onboarding, deal registration, incentive, and MDF management capabilities Deep understanding of partner business models, including reseller, distributor, and alliance structures, and how they translate into scalable CRM and PRM solutions Demonstrated success defining and executing data-driven tiering and incentive frameworks integrated with CRM, CPQ, financial, and learning systems Strong background in Agile product development, including sprint planning, backlog management, and cross-functional collaboration for complex global programs Proven ability to lead large-scale PRM or channel transformations that enhance partner experience, engagement, and operational efficiency Excellent analytical, communication, and storytelling skills, with the ability to influence senior leadership and drive alignment across business and technology teams Bachelor’s degree in Business, Computer Science, or Information Systems; MBA preferred Preferred Qualifications Experience with AI and ML for partner enablement, predictive tiering, or conversational support Familiarity with integrating PRM with LMS, incentive, MDF, and co-marketing systems Knowledge of third-party PRM accelerators such as Impartner, Allbound, Seismic, or Coveo Experience delivering global partner programs with dashboards, gamification, and analytics-driven engagement Ability to navigate complex stakeholder environments and scale systems in a global, multi-cloud organization. #LI-TL2 The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. The annual base pay for this position is: $161,600.00 - $242,400.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com. Hybrid: Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you—the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.

Responsibilities

Lead the vision, strategy, and execution of Salesforce Partner Relationship Management (PRM) and next-generation partner experience capabilities. Modernize the PRM ecosystem by infusing AI, automation, and analytics across the partner lifecycle.