OVERVIEW

The head manages the department’s operations, sets key performance indicators, leads speech therapists to enhance clinical innovation, evidence -based practice, and drives patient care and service excellence. The individual focuses largely on managerial work and performs some clinical, educational and research tasks. Responsibilities include managing departmental resources and risks, ensuring compliance to regulatory requirements, leading change management at an organizational and sector level by implementing new or revised policies, ensuring sufficient manpower for clinical services, managing department budgets, and helping to start new departmental services. The individual should possess strong interpersonal and collaborative skills, effective communication, and be meticulous, strategic, fair, decisive and insightful. This individual should also be a visionary leader who is driven and decisive, and possesses, team building and leadership skills.
RESPONSIBILITIES:Management:
Assess risks of work systems, work processes and service delivery.
Conduct workforce planning and/or manpower projection based on department’s current and future needs, and tactful allocation to programmes based on individual programme’s funding model.
Conducts audits on the department systems, processes and operations.
Reviews and refine workplace health and safety audits.
Contribute to cluster-wide and/or national level initiatives
Develop business continuity plans
Develop health and safety policies.
Develop mentorship frameworks.
Develop talent retention and recruitment strategies for therapists and therapy assistants in collaboration with human resource department.
Develop strategies based on clinical audit results.
Set strategic direction for the department to align with organisational strategy and goals.
Develop work plans for the department to meet the department’s key performance indicators.
Conduct staff performance reviews and manage learning and development.
Identify opportunities for leadership development.
Identify strategic quality improvement initiatives.
Implement department policies, guidelines and strategies.
Manage feedback from stakeholders.
Manage impact of adverse events and refine risk management plans.
Contribute to cluster-wide and/or national level initiatives.
Monitor compliance to clinical protocols and Standard Operating Procedures (SOPs) in the therapy department

EDUCATION, TRAINING AND DEVELOPMENT:

Provide clinical education in advanced techniques for complex cases.
Oversee the update of client and caregiver education materials and resources.
Deliver training to parents, and /or caregivers on methods and techniques to manage continuity of care in complex or escalated cases.
Create opportunities for capability development and for co-learning across institutions or settings to advance staff’s learning.
Identify training needs of therapists and plan continuing education programmes.
Lead the design and delivery of training programmes for caregivers, teachers, and peer professionals and public educational initiatives at organizational level
Review evaluation findings of training programmes for clinical educators.
Set strategic direction for clinical training and development, clinical placement offers, and resource utilisation appropriately
Supervise and guide staff in conducting talks and workshops to professionals and the public.
Liaise, coordinate, and plan for placement opportunities for students pursuing undergraduate and/or postgraduate degree in speech and language pathology for clinical attachment.

REQUIREMENTS:

Bachelors or Masters in Speech and Language Pathology / Therapy recognised under Allied Health Professions Council (AHPC), Singapore
Must have obtained full registration under AHPC
At least 10 years in a leadership position with general management experience
Experience in a Social Service Agency (SSA) will be an added advantage.

Please refer the Job description for details