PERMANENT POSITION- CAN BE LOCATED IN MONTREAL OR TORONTO

Schedule: Full-time (37.5 hours/week)
Looking to join a team of Process Design & Implementation experts who support transformational change in a fast-paced environment? Our team focuses on delivering customer-focused operational procedures that enable measurable financial impact for our business and clarity for our colleagues. We are looking for new members who will challenge the status quo and deliver optimized solutions while working with multiple internal partners and risk and control stakeholders.
You will be accountable to lead the identification, assessment, recommendation and implementation of new procedures, process redesign and improvements for the PBPCO Deposits & Payment teams. As a key control point for process impacts of critical business activities, you will have significant involvement in analyzing and advising on business implications of options to facilitate effective and comprehensive decision-making and sound risk management. You will be accountable to meet objectives within a twelve-month time horizon, focusing specifically on process redesign & improvement.

ACCOUNTABILITIES

A. Product & Process

• Design and implement cost-efficient processes in the business unit, ensuring compliance with Bank policies and procedures (P&Ps) and regulatory requirements.
• Interpret process improvement opportunities, requirements of regulatory changes and business objectives, translating these requirements into process change plans that can be implemented to meet business needs.
• Act as the escalation point for new and/or revised processes and procedures, applying in-depth process design knowledge to ensure consistency and effectiveness of service and support, and effective management of risk and controls.
• Contribute to the continuous improvement of our Process Design framework to ensure high quality process development, redesign and improvement that builds a culture of process improvement in the business unit.
• Act as a subject matter expert (SME) to lead the application of process development and redesign framework and methodologies, including process improvement opportunity identification, process measurement and analysis, and control planning to increase efficiency and effectiveness of services.
• Provide advice and counsel to senior management on the assessment of the overall impact of planned initiatives, and create implementation plans that ensure seamless transition and minimal disruption to the business.
• Conduct workflow analysis to identify barriers, generate ideas, undertake feasibility studies and define opportunities for process redesign initiatives to complement the business strategy.
• Facilitate buy-in and support from senior management for business cases, key project plans, commitments and project changes relating to process improvements.

B. Risk & Control

• Monitor regulatory, policy, procedural and other relevant business changes and revise internal processes and standards, as required, to meet requirements on a timely basis.
• Conduct risk assessment and validation of new processes and process improvements.
• Mitigate audit exposures and maintain awareness of regulatory impacts of change initiatives.
• Identify potential risk situations/ impacts and make recommendations or escalate to the manager and/or senior members of the team and ensure contingency plans exist.
• Understand risks inherent in area(s) of expertise and take appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within areas of accountability.
• Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.
• Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.

C. Change Management

• Determine the level of change, estimate work effort & develop change and implementation plans.
• Partner with colleagues accountable for people change management to ensure our employees understand the changes, are equipped to make the change, and demonstrate successful adoption of the change
• Implement changes required to standardize processes and to achieve consistency.
• Conduct post-implementation reviews of process improvements to ensure sustainable solutions and realization of benefits.
• Integrate end-to-end processes in cross-pillar business groups to create operational efficiencies.
• Foster an environment of continuous improvement and create frameworks to encourage identification of process improvements/ new ideas and to adopt best practices.

D. Business Performance Management

• Monitor and analyze opportunities for quality improvement; recommend solutions.
• Monitor service delivery performance and production processes and quality, providing reports and recommendations to the manager to optimize operational effectiveness.
• Create and monitor metrics for process enhancements; report on progress and outcomes.
• Coordinate the issuance and tracking of problem trackers and process enhancements raised with internal business partners and suppliers/ service providers.
• Demonstrate behaviours that are consistent with Being BMO.

Qualifications

KNOWLEDGE AND SKILLS

Knowledge:

• University degree/college diploma or equivalent work experience
• 6 to 8 years of related experience: Deposit and/or Credit Card Product Operations - Audit & Balancing, Financial Transaction Processing, Account Servicing, Payments & Settlements
• Solid knowledge of Lean process improvement methodology
• Familiar with established process analysis and improvement tools
• Familiar with products, operations and market practices
• Solid knowledge of testing strategies, test plans and execution
• Solid knowledge of standard desktop applications used by the business unit

Skills:

• Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
• Strong written and oral communication skills with high attention to detail
• Strong planning skills (finance, resource, strategy, business)
• Strong risk management skills
• Strong influencing and negotiating skills
• Strong customer service and relationship management skills

A. Product & Process
B. Risk & Control
C. Change Management
D. Business Performance Management