Senior Process Excellence Director at TaskUs

Imus, Cavite, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Operations, Leadership, Lean Six Sigma, Analytical Skills, Problem-Solving, Data-Driven Decision Making, Collaboration, Continuous Improvement, Project Management, Mentoring, Communication, Strategic Thinking, Influential Leadership, Results-Oriented, Resilience

Industry

Outsourcing and Offshoring Consulting

Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The Senior Process Excellence Director is a senior leader responsible for developing and executing TaskUs’ enterprise-wide vision for process excellence and continuous improvement. This role will be responsible for executing quality improvement projects that drive measurable business. The role will be responsible for driving projects that focus on exceeding business metrics, identifying and eliminating waste, streamlining complex processes, embedding a data-driven, infusing digital / technology to drive improvement, and a problem-solving mindset across the entire organization. You will be a key change agent, working across all functions to drive significant improvements in efficiency, quality, customer satisfaction, and profitability. Key Responsibilities Develop and execute on TaskUs’ process excellence strategy that aligns directly with the company's business objectives Lead the identification, prioritization, and execution of process excellence projects across the organization Oversee the portfolio of improvement projects, ensuring they are completed on time, within budget, and deliver measurable financial and operational benefits. Personally lead and mentor the most critical, cross-functional transformation projects. Recruit, train, and mentor a world-class team of process improvement professionals (e.g., Master Black Belts, Black Belts, Green Belts, Process Analysts). Foster a culture of collaboration, curiosity, and continuous improvement within the Process Excellence team and its business partners. Define and implement a robust set of Key Performance Indicators (KPIs) to monitor process health and track the impact of improvement initiatives. Establish a governance framework to ensure that process changes are standardized, sustained, and integrated into daily operations. Provide regular, data-rich updates to the executive leadership team on the progress and ROI of the process excellence program. Champion a culture to drive data based decision-making. Communicate the vision, successes, and business impact of process excellence initiatives throughout the company to build momentum and engagement. Qualifications & Skills Required: 15+ years of progressive experience in process improvement, operations, or a related field, with at least 7+ years in a senior leadership role. Lean Six Sigma Master Black Belt certification is mandatory. Proven track record of leading large-scale, cross-functional business transformation projects with documented, significant financial results. Deep, hands-on expertise in a variety of continuous improvement methodologies (Lean, Six Sigma/DMAIC, Value Stream Mapping, Kaizen, etc.). Exceptional analytical, quantitative, and problem-solving skills; proficient with statistical analysis software (e.g., Minitab). Core Competencies: Strategic Thinker: Ability to see the big picture and create a clear path to achieve ambitious goals. Influential Leader: Can inspire action and drive change, with or without direct authority. Exceptional Communicator: Able to articulate complex ideas clearly and concisely to audiences at all levels, from the boardroom to the front lines. Results-Oriented: A relentless focus on execution and delivering measurable business impact. Resilient & Adaptable: Thrives in a fast-paced, dynamic environment and can effectively manage ambiguity and resistance. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Responsibilities

The Senior Process Excellence Director is responsible for developing and executing the enterprise-wide vision for process excellence and continuous improvement. This role involves leading quality improvement projects that drive measurable business results and enhance efficiency, quality, customer satisfaction, and profitability.