Overview:
Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers. Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.
Looking for a Senior Process Executive with 8+ years experience deep understanding on Mobility, RAN and 5G wireless networks and anywhere in US works for this position.

Responsibilities:

• Deep understanding of mobility technologies: Possesses extensive knowledge of mobile network architecture, protocols (e.g., 5G, LTE, Wi-Fi), and related technologies like managed mobility services.
• Service Assurance principles: Applies and advocates for best practices in telecom service assurance, including performance monitoring, fault management, and quality of service (QoS) management.
• Troubleshooting and problem resolution: Acts as a Tier 3 subject matter expert for escalated network and support issues, identifying root causes and developing solutions to problems.
• Knowledge management: Documents and shares specialized organizational processes, creates and edits processes for consistent task execution, and provides training and support to less experienced engineers.
• Network design and optimization: Contributes to the design, implementation, testing, and maintenance of complex enterprise networks, utilizing industry best practices to ensure optimal performance.
• Cross-functional teamwork: Collaborates with various teams, including operations, engineering, and product development, to ensure seamless integration and deployment of mobility solutions.
• Vendor relationship management: Manages relationships with vendors and partners, ensuring timely delivery of program deliverables and effective incident support activities.
• Stakeholder communication: Effectively communicates complex technical information to technical and non-technical audiences, including customers and management.
• Training and mentoring: Mentors and coaches junior engineers, providing guidance and support to foster their professional development.
• Technology evaluation and recommendations: Keeps abreast of technology trends, evaluates new technologies, and recommends solutions to improve service delivery.
• Innovation and strategy: Applies innovative strategies to solve problems and optimize network performance, while also providing consultation and guidance on future enhancements.

Requirements:
8+ years of experience in mobile network

• Deep understanding of mobility technologies: Possesses extensive knowledge of mobile network architecture, protocols (e.g., 5G, LTE, Wi-Fi), and related technologies like managed mobility services.
• Service Assurance principles: Applies and advocates for best practices in telecom service assurance, including performance monitoring, fault management, and quality of service (QoS) management.
• Troubleshooting and problem resolution: Acts as a Tier 3 subject matter expert for escalated network and support issues, identifying root causes and developing solutions to problems.
• Knowledge management: Documents and shares specialized organizational processes, creates and edits processes for consistent task execution, and provides training and support to less experienced engineers.
• Network design and optimization: Contributes to the design, implementation, testing, and maintenance of complex enterprise networks, utilizing industry best practices to ensure optimal performance.
• Cross-functional teamwork: Collaborates with various teams, including operations, engineering, and product development, to ensure seamless integration and deployment of mobility solutions.
• Vendor relationship management: Manages relationships with vendors and partners, ensuring timely delivery of program deliverables and effective incident support activities.
• Stakeholder communication: Effectively communicates complex technical information to technical and non-technical audiences, including customers and management.
• Training and mentoring: Mentors and coaches junior engineers, providing guidance and support to foster their professional development.
• Technology evaluation and recommendations: Keeps abreast of technology trends, evaluates new technologies, and recommends solutions to improve service delivery.
• Innovation and strategy: Applies innovative strategies to solve problems and optimize network performance, while also providing consultation and guidance on future enhancements