Senior Process Manager at eClerx Career Site

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Offer Management Platforms, Campaign Execution, Quality Controls, Data Integrity, ETL Logic, Cognos, Business Intelligence, Data Validation, Compliance, Risk Management, Stakeholder Collaboration, Microsoft Excel, Microsoft PowerPoint, Project Management, Detail Orientation, Change Management

Industry

IT Services and IT Consulting

Description

Job Description The candidate will be responsible for end-to-end execution of credit card campaign setup, configuration, and deployment within enterprise offer management systems. This role ensures operational excellence through rigorous quality controls, compliance validation, and data integrity oversight across all stages of the offer lifecycle—from activation through expiration. The position requires strong technical acumen, exceptional attention to detail, and the ability to collaborate cross-functionally with marketing, product, and compliance stakeholders to deliver error-free, compliant credit card offers to market. Offer Configuration & Campaign Execution * Manage end-to-end import processes for enterprise offer management platforms by reviewing, validating, and executing import templates containing APR updates, Beacon Rate adjustments, Prime Rate changes, ETL logic, rolling criteria, offer expiration dates, and respond-by parameters. * Execute precise system updates to activate, extend, or expire credit card campaigns in alignment with approved stakeholder requirements and regulatory timelines. * Translate business requirements into technical configurations, ensuring seamless handoff from strategy to live execution. Quality Assurance & Data Validation * Perform comprehensive post-import validation by extracting and analyzing UMM reports from Business Intelligence systems * Conduct systematic reconciliation of Business Intelligence systems against approved import templates to ensure 100% data accuracy and configuration integrity. * Identify, troubleshoot, and resolve discrepancies between system inputs and reporting outputs, escalating critical issues as needed. Compliance & Governance * Maintain audit-ready documentation and ensure all offer configurations meet compliance, regulatory, and risk management standards. * Uphold data governance protocols by maintaining the Offer Repository as the centralized, authoritative source of truth for all active and planned credit card campaigns. * Provide visibility and traceability across campaign lifecycles to support internal audits and stakeholder inquiries. Stakeholder Collaboration & Communication * Partner with business, marketing, and compliance teams to clarify requirements, validate change requests, and ensure alignment on campaign objectives. * Develop Campaign Approval Documents (CADs) by translating approved campaign specifications into presentation-ready materials for executive and operational audiences. * Capture, annotate, and document landing page specifications and visual updates with structured markup to drive execution clarity and reduce rework. Required Technical Skills * Offer Management Platforms: Strong working knowledge of ITSS or equivalent campaign execution and offer management systems. * Business Intelligence & Reporting: Proven experience extracting, validating, and reconciling data from Cognos or similar BI/reporting platforms. * Data Validation & Integrity: Ability to interpret and validate complex financial parameters including APRs, Beacon Rates, Prime Rates, ETL logic, rolling eligibility criteria, and expiration rules. * Analytical Rigor: High attention to data accuracy, validation controls, discrepancy analysis, and root-cause investigation across integrated systems. * Campaign Lifecycle Management: Familiarity with offer repositories, end-to-end campaign workflows, and compliance-driven change management processes. * Process Discipline: Demonstrated ability to manage multiple concurrent campaigns with precision, timeliness, and audit readiness. Required MS Office & Productivity Skills * Microsoft Excel: Advanced proficiency in data validation, reconciliation, and reporting using formulas, filters, pivot tables, and conditional formatting. * Microsoft PowerPoint: Strong capability in CAD creation, campaign documentation, and executive-level stakeholder presentations. * Microsoft Outlook: Professional communication skills for stakeholder coordination, follow-ups, and cross-functional collaboration. * Microsoft Word: Working knowledge for process documentation, operational SOPs, and audit-ready records management. Qualifications * Experience: 5–7 years in credit card operations, digital campaign management, or offer configuration within financial services. * Education: Bachelor's degree in Business, Finance, Information Systems, or related field preferred. * Competencies: Strong project management skills, detail orientation, stakeholder management, and ability to thrive in a fast-paced, compliance-driven environment. Filtering Questions 1. Do you have hands-on experience working with any enterprise offer management and campaign execution platforms for credit card products? 2. Have you extracted, validated, and reconciled campaign data using any business intelligence/reporting tools in a production environment? 3. Have you been directly responsible for configuring and managing credit card offer parameters such as APRs, Beacon Rates, Prime Rates, ETL logic, and offer expiration rules within a compliance-driven financial services environment? 4. Walk me through a specific example where you identified and resolved a data discrepancy between an offer management system and reporting output. What was the issue, how did you detect it, what steps did you take to investigate, and what was the outcome? 5. Describe a credit card campaign you managed from setup through launch. What were the key configuration elements you handled, which systems did you work with, what quality checks did you perform, and how did you coordinate with business and compliance stakeholders to ensure an error-free launch?

Responsibilities

The candidate will manage the end-to-end execution of credit card campaign setup, configuration, and deployment within enterprise offer management systems, ensuring operational excellence through rigorous quality controls and compliance validation. This includes managing import processes, executing precise system updates for campaign activation/expiration, and translating business requirements into technical configurations.