Senior Process Manager at eClerx Career Site

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, AML, Due Diligence, Client Management, Team Management, Performance Appraisals, Mentoring, Risk Management, Logical Abilities, Quantitative Abilities, Communication Skills, Continuous Learning, Interpersonal Skills, Process Improvement, Quality Initiatives, Business Continuity

Industry

IT Services and IT Consulting

Description

Senior Process Manager – KYC Pune / Mumbai / Chandigarh| Full-time (FT) | Financial Markets Shift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NA The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.. Senior Process Manager Role and responsibilities: Take leadership role independently managing back office operations Client Management – establish self as a valued partner and work closely to achieve goals defined Independently handle all client escalations and lead mitigation steps to prevent future escalations Manage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Lead various quality initiatives across processes managed Responsible for Business continuity, transformation and various audits Technical and Functional Skills: Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 10+ years of experience in handling team of minimum 20 members and has good experience and knowledge of KYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities. Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law .

Responsibilities

The Senior Process Manager will independently manage back office operations and establish strong client partnerships. They will handle client escalations and lead a team of over 70 people, focusing on training, resource allocation, and performance management.