Senior Process Manager at eClerx Career Site

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Management, AI Initiatives, Project Management, Regulatory Compliance, Documentation, Risk Management, Data Protection, Team Coordination, Technical Understanding, Best Practices, Customer Satisfaction, Auditing Processes, Communication, Problem Solving, Leadership, Proactivity

Industry

IT Services and IT Consulting

Description

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Job Summary We are seeking an experienced Technical Project Manager to lead and coordinate internal AI projects while owning project documentation, policies, and regulatory compliance. The ideal candidate will have a strong technical understanding of AI initiatives and be able to manage compliance with regulations such as GDPR, PDPR, and the EU AI Act, as well as support documentation related to investment, governance, and risk management. Key Responsibilities Plan, manage, and deliver internal AI and data-driven projects across multiple teams. Act as the central point of coordination between engineering, data, legal, compliance, and business stakeholders. Define and maintain project documentation, technical documentation, and governance artifacts. Ensure AI projects comply with GDPR, PDPR, EU AI Act, and other relevant data protection and AI regulations. Develop and manage AI policies, risk assessments, impact assessments, and compliance checklists. Track project milestones, budgets, dependencies, and risks. Support preparation of investment-related documentation, executive reports, and internal reviews. Establish and improve project management processes for AI initiatives. Monitor regulatory updates and assess their impact on ongoing and planned AI projects. About eClerx eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. About eClerx Digital eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The Senior Process Manager will lead and coordinate internal AI projects, ensuring compliance with regulations and managing project documentation. They will act as a central point of coordination between various stakeholders and track project milestones and risks.