ARE YOU READY TO CHANGE THE MARKET?

PAIR Finance has been setting new standards in digital debt collection since 2016 - data-driven, empathetic and successful. With our AI-based technology, we analyze individual payment situations and design an automated but always personal approach. In this way, we not only enable higher repayment rates, but also maintain trust between debtors and our clients.
We are currently active in ten European countries and want to continue to drive this growth in the future - and that’s why we are looking for a dedicated Senior Process Optimization Manager (m/f/d) for our Process Optimization team. Are you ready to take operational responsibility for our expansion and process automation?
You will work closely with the Team Lead Process Optimization and our COO and be an integral part of a four-person team. You will be responsible for projects in the Eastern Europe, Benelux and Nordics markets. You will analyze, prioritize and implement new operational setups with structural automation and clearly measurable successes.

WHO IS YOUR CONTACT PERSON?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email (jobs@pairfinance.com) - we are looking forward to hearing from you!
For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

ABOUT US

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.
Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.
PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.
For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com
Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application

• GO-TO-MARKET (NEW COUNTRIES):You take full ownership of launching new operational setups (e.g., communication, scoring, address validation, payment channels) and manage all stakeholders – internal and external – from kickoff to go-live. You are the go-to person for operational market expansion in Europe, especially the Nordics, Eastern Europe, and Benelux.
• PROCESS AUTOMATION & OPTIMIZATION:You identify gaps in our provider landscape and existing setups, define requirements, and work with Tech to implement data-driven automation projects. Your focus: stable integrations, cost reductions, and measurable increases in VBR satisfaction or recovery performance.
• VENDOR & PROVIDER MANAGEMENT:You manage international service providers in areas like communication, scoring, court and address data. You ensure that SLAs, interfaces, and reporting run smoothly. You drive feature negotiations, monitor performance, and lead RFPs or vendor evaluations when needed.
• DATA-DRIVEN ANALYSIS & REPORTING:Together with BI and Product, you build dashboards and reports to monitor your initiatives. You evaluate business cases and prioritize projects based on clear, measurable KPIs.