WE ARE LOOKING FOR CANDIDATES WITH THE FOLLOWING QUALIFICATIONS:

• High School Diploma or equivalent is required, Bachelor’s Degree strongly preferred
• 2-4 years’ experience in a patient-focused setting; At least 3 years’ experience working with dialysis patients required
• 1 year of discharge planning and/or Case Management or Social Work experience required
• Minimum of two (2) years’ experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required
• Experience in patient education is highly preferred
• Strong customer service skills in face-to-face interaction settings
• Strong work ethic and desire to serve our patients
• Intermediate computer skills and proficiency in MS Excel, Word, Outlook, and PowerPoint required
• Current driver’s license, reliable transportation, and vehicle insurance in state of residence required
• Ability to routinely and successfully pass background checks and drug screens, including nicotine, required
• Ability to travel extensively is required

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
PATIENT PATHWAYS PROGRAM: Support initiation of Patient Pathways program at new program hospital partner locations. Structure, introduce, and train hospital partners on Patient Pathways Program. Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.
HOSPITAL COVERAGE: Provide Dialysis Coordinator coverage assistance as needed at Patient Pathways partner hospitals during new implementations, teammate absences or position vacancies including but not limited to patient education, placement, and reporting.
EDUCATION: Participate in meetings to conduct refresher trainings to provide support to Dialysis Coordinators.
QUALITY ASSURANCE: Support Patient Pathway Quality Assurance (QA) program for Dialysis Coordinators as needed.
GROWTH: Analyze growth initiative metrics. Develop and maintain in-depth knowledge of company’s service offerings, markets, current market share within individual markets, market competition, and strategies
LEADERSHIP: Handle all assignments autonomously. Serve as a role model. Effectively and efficiently handles unique or complex situations and/or escalations.