Job Description
Who we’re looking for
The Global Sourcing team helps optimize value for Zendesk, Inc. and ensures our organization has the goods and services they need to succeed. This role will lead all aspects of the sourcing process from category assessment, spend management, vendor due diligence, RFx, contract and vendor management across various sourcing categories.
What you’ll be doing

Key responsibilities for the Strategic Sourcing Analyst include:

• Support spend management and third party sourcing for the following categories : Marketing, GTM and G&A.
• Specific project tasks may include market research & analysis, data collection/management, cost modeling, RFx strategy development, RFx creation and management, supplier communications, negotiations, contracting, and supplier performance management
• Support contract negotiations for new and existing suppliers partnering with Legal, IT, Enterprise Architecture team and the respective business partners
• Assist in decision-making and thoughtful spending guidance to the business
• Support the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process efficiency, supplier consolidation & management, risk reduction & management, improved visibility & control of expenditures
• Develop presentations and data reporting for internal partner communications/updates
• Perform total cost of ownership evaluations, perform supply-market research and conduct pricing audits and impact analysis for the pursuit of continuous cost improvements

What you bring to the role

Basic Qualifications:

• BA/BS
• 4+ years proven experience
• Excellent quantitative skills with the ability to dissect problems and document/communicate
• Demonstrated skills in fact-based analyses that drive creative problem solving and proposal preparation
• Strong skills in contract management
• Ability to perform in a fast-paced environment with excellent attention to detail
• Strong Excel (Sheets) and PowerPoint (Slides) skills
• Experience in Coupa a plus

Preferred Qualifications:

• Executive level communication and presentation skills
• Agile and a respected teammate to help the team win collectively
• Strong influencing skills to foster decision making that is best for Zendesk.
• Proven ability to build and manage relationships with individuals across Zendesk.
• Experience successfully leading projects that impact and include multiple functional areas

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

• Support spend management and third party sourcing for the following categories : Marketing, GTM and G&A.
• Specific project tasks may include market research & analysis, data collection/management, cost modeling, RFx strategy development, RFx creation and management, supplier communications, negotiations, contracting, and supplier performance management
• Support contract negotiations for new and existing suppliers partnering with Legal, IT, Enterprise Architecture team and the respective business partners
• Assist in decision-making and thoughtful spending guidance to the business
• Support the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process efficiency, supplier consolidation & management, risk reduction & management, improved visibility & control of expenditures
• Develop presentations and data reporting for internal partner communications/updates
• Perform total cost of ownership evaluations, perform supply-market research and conduct pricing audits and impact analysis for the pursuit of continuous cost improvement