Procurement Strategy and Category Management

• Develop and implement procurement strategies for operational services, facilities management and asset operations.
• Manage procurement categories may including:
  • Hard and soft facilities management
  • Building and asset maintenance
  • Engineering services
  • Security and concierge services
  • Cleaning and hygiene services
  • Waste management and recycling
  • Landscaping and grounds maintenance
  • Operational support and recurring service contracts
• Develop procurement plans, category strategies and sourcing programmes aligned with business and operational requirements.
• Recommend suitable route-to-market approaches, contract packaging and commercial models.
• Identify opportunities to improve value for money, service quality, resilience, innovation and operational efficiency.
• Undertake market analysis, supplier research and benchmarking to inform procurement decisions.

Sourcing and Tender Management

• Lead end-to-end procurement activities from requirements definition and strategy development through to contract award and implementation.
• Prepare sourcing documentation, requests for proposals, invitations to tender, evaluation criteria and commercial schedules.
• Manage supplier engagement, tender clarification, bid evaluation, negotiations and recommendation reports.
• Coordinate cross-functional evaluation teams and ensure consistent, transparent and compliant procurement processes.
• Develop commercial models suitable for recurring operational services, including fixed-price, performance-based, reimbursable and hybrid arrangements.
• Support the preparation and execution of contracts in collaboration with legal, finance, technical and operational teams.
• Lead procurement activities with appropriate levels of independence and escalate material risks or decisions when required.

Contract and Supplier Management

• Manage strategic supplier relationships and support effective contract performance throughout the contract lifecycle.
• Establish and maintain supplier governance arrangements, including performance reviews and operational meetings.
• Monitor supplier performance against agreed KPIs, SLAs, service standards and reporting requirements.
• Support the development and implementation of supplier improvement plans and corrective actions.
• Manage contract variations, extensions, renewals, claims, disputes and commercial issues.
• Support contract mobilisation, transition and implementation to ensure continuity of business-as-usual services.
• Maintain accurate records of contract obligations, pricing, performance, risks and key commercial decisions.
• Identify opportunities for continuous improvement, cost optimisation and service innovation.

Stakeholder Engagement

• Work closely with operational stakeholders to understand requirements and develop practical procurement solutions.
• Support business-as-usual service delivery by ensuring procurement activities are timely, commercially sound and aligned with operational priorities.
• Build effective working relationships with facilities, asset management, operations, finance, legal, risk, technical and project teams.
• Provide procurement and commercial advice to stakeholders throughout the sourcing and contract management lifecycle.
• Facilitate stakeholder workshops, requirements reviews, evaluation meetings and supplier discussions.
• Proactively identify and resolve issues that may affect procurement timelines, service delivery or commercial outcomes.
• Engage with senior stakeholders and provide clear updates on procurement progress, risks, recommendations and decisions.

Procurement Governance and Risk Management

• Ensure procurement activities comply with approved policies, procedures, delegations and governance requirements.
• Prepare procurement approval papers, business cases, award recommendations and governance submissions.
• Maintain oversight of procurement risks, dependencies, supplier exposures and commercial assumptions.
• Support procurement audits, assurance reviews and compliance activities.
• Maintain procurement pipelines, contract registers, sourcing reports and savings or value-tracking information.
• Promote consistency, transparency, competition and integrity across procurement activities.
• Contribute to the continuous improvement of procurement processes, templates, tools and governance frameworks.

Team Leadership and Delivery

• Provide guidance and support to procurement team members and contribute to capability development.
• Coordinate procurement resources across multiple concurrent sourcing and contract management activities.
• Review and quality-assure procurement strategies, tender documentation, evaluation outputs and commercial recommendations.
• Promote a collaborative, responsive and service-focused procurement culture.
• Support the Procurement Director or Head of Procurement with reporting, planning and strategic initiatives.
• Take responsibility for delivering assigned procurement projects within agreed timelines, budgets and governance requirements.
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