Adecco is currently seeking an experienced Senior Product Analyst to join our client’s team based in Toronto, ON. This is a temporary role with the potential to become permanent. The ideal candidate will be a strategic thinker and a skilled communicator who thrives in high-pressure environments, particularly in incident and problem management. If you’re looking to work with cross-functional teams, manage end-to-end incident resolution, and make impactful contributions to service delivery, this is the opportunity for you.

• Pay rate: $50.34/hour.
• Location: Toronto, ON
• Shifts: Monday-Friday 9:00am-5:30pm
• Job type: Temporary | Full-time

Here’s why you should apply:

• Hires fast, pays weekly.
• 4% vacation pay paid out on each weekly pay cheque.
• Medical and dental benefits once qualified.
• Free training programs
• New and quicker onboarding process

Responsibilities:

• Manage the full incident management lifecycle-logging, prioritizing, communicating, and resolving incidents efficiently
• Serve as the primary point of contact during major incidents; lead coordination across technical and business teams
• Act as the focal point for incident escalation and communication with internal stakeholders and external clients
• Lead and facilitate bridge calls during major incidents to ensure swift resolution
• Conduct post-incident reviews to identify root causes and develop preventive strategies
• Collaborate with stakeholders and technical teams to resolve incidents in compliance with SLAs
• Track, monitor, and report on incident metrics to identify patterns and opportunities for process enhancement
• Continuously improve incident response protocols and standards
• Provide advanced-level product support and analysis for internal teams and external service partners
• Participate in internal projects focused on improving support delivery and incident handling
• Provide 24/7 on-call support on a rotational basis

Requirements:

• Must be legally eligible to work and reside in Canada.
• Bachelor’s degree in Information Technology, Business Administration, or a related field
• 5+ years of experience in incident management, ideally within the banking or financial services sector
• Strong understanding of incident management protocols and ITIL best practices (ITIL Foundation certification preferred)
• Proficiency with incident management tools (e.g., ServiceNow, Remedy, JIRA)
• Excellent communication skills-both verbal and written, with the ability to adapt messaging for technical and non-technical audiences
• Strong analytical and problem-solving capabilities
• Demonstrated ability to perform under pressure with multiple stakeholders involved
• Proven track record of time management and task prioritization in fast-paced environments

Apply now to this Senior Product Analyst job in Toronto, ON for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.com/en-ca/job-seekers/benefits
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Adecco is currently seeking an experienced Senior Product Analyst to join our client’s team based in Toronto, ON. This is a temporary role with the potential to become permanent. The ideal candidate will be a strategic thinker and a skilled communicator who thrives in high-pressure environments, particularly in incident and problem management. If you’re looking to work with cross-functional teams, manage end-to-end incident resolution, and make impactful contributions to service delivery, this is the opportunity for you.

• Pay rate: $50.34/hour.
• Location: Toronto, ON
• Shifts: Monday-Friday 9:00am-5:30pm
• Job type: Temporary | Full-tim

Responsibilities:

• Manage the full incident management lifecycle-logging, prioritizing, communicating, and resolving incidents efficiently
• Serve as the primary point of contact during major incidents; lead coordination across technical and business teams
• Act as the focal point for incident escalation and communication with internal stakeholders and external clients
• Lead and facilitate bridge calls during major incidents to ensure swift resolution
• Conduct post-incident reviews to identify root causes and develop preventive strategies
• Collaborate with stakeholders and technical teams to resolve incidents in compliance with SLAs
• Track, monitor, and report on incident metrics to identify patterns and opportunities for process enhancement
• Continuously improve incident response protocols and standards
• Provide advanced-level product support and analysis for internal teams and external service partners
• Participate in internal projects focused on improving support delivery and incident handling
• Provide 24/7 on-call support on a rotational basi