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Senior Product Analyst at Newmark

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Support, Technical Support, Customer Success, Product Training, Onboarding, Product Analytics, API Troubleshooting, Technical Communication, User Behavior Monitoring, Triage, Freshdesk, Jira, Amplitude

Industry

Real Estate

Description

About the role We’re looking for a Senior Product Analyst to support a wide range of innovative and impressive customers across all segments to deliver customer success at scale. * You will sit at the nexus of our product, GTM, and marketing teams, driving platform growth and transforming the way the world leases office space and manages properties. This role will be a part of the dynamic and growing GTM team; balancing equal parts proactive and reactive. The customer journey begins with the meticulously designed onboarding process. Your role will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. You’ll monitor product health and user behavior to spot issues early, respond quickly to inbound tickets and alerts, and drive training, onboarding, and ongoing adoption, so teams get real value from the product.

Responsibilities

The role focuses on driving platform growth by managing customer onboarding and monitoring product health to ensure successful user adoption. You will act as a bridge between product, GTM, and marketing teams to resolve technical issues and improve the customer journey.