Key Responsibilities 

• Lead end-to-end design for a mission-critical initiative. 
• Inform team strategy and roadmap decisions with insight-led thinking. 
• Rapidly uncover problems and iterate toward validated, high-quality solutions. 
• Partner with Product and Engineering to deliver measurable outcomes. 
• Design intuitive, efficient workflows for staff users. 
• Plan and facilitate user research, testing, and insight synthesis. 
• Translate complex business and system requirements into clear experiences. 
• Use and evolve the design system for scalable, accessible delivery. 
• Collaborate with engineers using AI-enabled tooling. 
• Facilitate workshops and alignment sessions to drive clarity and momentum. 
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What You’ll Bring 

• Extensive experience designing digital/staff products end-to-end in cross-functional product teams. 
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders. 
• Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment. 
• Excellent interaction and UI design skills, with an eye for detail and craft. 
• Experience designing for complex systems, services, or platforms, not just isolated features. 
• Strong understanding of the principles and interaction models required to design responsible, and scalable AI powered experiences 
• Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives. 
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens). 
• Comfortable navigating ambiguity and complexity, balancing user needs with business goals. 
• Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data). 
• Passion for mentoring others and uplifting the broader design craft in the organisation. 
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact. 
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