SEE YOURSELF IN OUR TEAM

Are you excited by the opportunity to work at the intersection of physical services, customer experiences, and staff technology?
We’re looking for an experienced Senior Product Designer to join our Experience Design Chapter for the CommBank Branch Concierge program of work.
You are someone who thrives working end-to-end — from discovery and service design to UI design and delivery — and will join our collaborative, customer-focused product team. You’ll partner closely with Product Managers, Engineers, Business SMEs and Researchers in an agile environment to deeply understand customer needs, translate insights into elegant, scalable solutions, and drive outcomes that deliver real customer and business value. You’ll balance strategic thinking with hands-on design execution, and you’ll be a key voice in shaping the product and the broader customer experience.

• Lead discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design.
• Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering.
• Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers in a physical service environment, and the staff who serve them.
• Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration.
• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process.
• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data.
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes.
• Contribute to evolving our design system for consistency, scalability, and efficiency.Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.