Senior Product Designer at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human-Centred Design, Product Strategy, Design Thinking, Figma, Prototyping, Qualitative Research, Quantitative Research, User Flows, Wireframes, Service Blueprints, Accessibility, Inclusive Design, Risk Mindset, ECommerce, Payments, Financial Services

Industry

Financial Services

Description

Do work that matters At CommBank, we’re building a brighter future for all by creating exceptional digital experiences that support our customers and communities. Within Business Bank, our eCommerce products power how thousands of Australian merchants onboard, accept payments, and manage their digital commerce with confidence. See yourself in our team Business Bank (BB) provides banking services and digital solutions to small to medium enterprises, regional businesses, and commercial customers across Australia. The eCommerce team designs and builds the experiences that help merchants join, transact, and grow through simple, secure, and scalable payment solutions. As a Senior Product Designer, you’ll work across merchant onboarding and in‑life experiences, partnering closely with delivery squads and risk team. You’ll bring strong human‑centred design craft and product thinking to solve complex problems and shape the future of digital payments within Business Bank. This role is suited to an experienced Product Designer with proven experience, including recent senior‑level ownership of end‑to‑end product design. Cultural alignment is important to us — we’re looking for someone who lives our values of Care, Courage, and Commitment. What you’ll do Lead end‑to‑end design of merchant onboarding and in‑life experiences, from discovery through to delivery. Plan and conduct qualitative and quantitative research to understand customer needs and inform design direction. Design and iterate user flows, interactions, and service touchpoints to improve usability, clarity, and merchant confidence. Create and test high‑quality design artefacts including journeys, flows, wireframes, service blueprints, and prototypes, translating insights into clear, testable outcomes. Partner closely with Product, Engineering, and Risk to balance customer needs, business outcomes, regulatory requirements, and technical feasibility. Champion inclusive, accessible, and evidence‑based design, ensuring solutions meet organisational, technical, and compliance standards while delivering value to merchants. What you’ll bring You’re an experienced Senior Product Designer with strong product craft, curiosity, and a collaborative mindset. You’ll bring many of the following skills and experiences, and be keen to grow into the rest: Extensive experience in human‑centred design, product strategy, and structured design thinking. Strong Figma capability across flows, wireframes, high‑fidelity UI, and interactive prototypes; familiarity with AI‑assisted design tools (e.g. Figma Make). Ability to translate business requirements and customer insights into clear, testable design solutions. Confidence facilitating workshops, co‑design sessions, and alignment activities with cross‑functional teams. Strong advocacy for accessibility, inclusive design, and responsible design practices. Experience in payments, eCommerce, or financial services is highly regarded. A demonstrated risk mindset — proactively identifying, understanding, and responding to current and emerging risks. Why join us? You’ll help define the future of merchant onboarding and digital payments within Business Bank, working on products that power commerce across Australia. You’ll design experiences that make joining and using our eCommerce solutions simpler, smarter, and more secure for businesses of all sizes — while being supported by a strong design community and a product‑led way of working. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 08/03/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The Senior Product Designer will lead the end-to-end design process for merchant onboarding and in-life experiences, from discovery through delivery, while planning and conducting research to inform design direction. They will create and test high-quality design artifacts, partnering with Product, Engineering, and Risk teams to balance various requirements.