WHO ARE WE?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2024 and that’s not about to change. We are on track to break records in 2025, scaling at pace, making this the perfect time to join CreditorWatch.

OUR PURPOSE

✅ Empower Australian businesses to trade confidently with their customers.

YOUR ROLE & TEAM

Are you passionate about solving real customer problems and designing experiences that make a difference? As a Senior Product Designer, you’ll play a key role in helping us reshape the trade credit landscape, making commercial risk insights accessible to all Australian businesses.
You’ll work as part of a collaborative, cross-functional team to design intuitive and trustworthy experiences that span the entire customer journey. Your work will empower businesses to make smarter, more confident credit decisions that drive real impact.
This role reports directly to the Head of Product Design and is a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

SOME OF YOUR RESPONSIBILITIES INCLUDE AND ARE NOT LIMITED TO:

• Partner closely with the Product Manager and Lead Engineer on your team to scope, shape, and deliver high-impact product experiences.
• Drive the design process from discovery to release, making informed delivery decisions that balance short-term value with long-term product vision.
• Champion simplicity in design, not by oversimplifying, but by making complex workflows intuitive and easy to understand.
• Strategically balance customer needs with business goals, always advocating for usability and trust.
• Conduct customer research, analyse data, map out user flows, and validate ideas through continuous discovery.
• Own and evolve the user experience within your product area, becoming a subject matter expert.
• Run design workshops, align stakeholders, and bring clarity to complex problems.
• Collaborate with the broader design team to maintain design consistency, raise our design bar, and contribute to shared patterns and systems.
• Share work early and often, providing and welcoming feedback.