• Lead design end-to-end within your squad, from problem framing and research through to high-fidelity execution, owning quality at every stage.
• Collaborate with a Product Manager, a Data Lead and a small engineering team to deliver effective product solutions
• Comfortably scope and facilitate user research and usability testing, to deepen customer understanding and quickly iterate designs to better meet our customers' needs
• Deliver high-quality UX and UI using our design system, including wireframes, interactive prototypes, and design specifications.
• Facilitate workshops that bring diverse stakeholders together to explore problems, align on direction, and build shared understanding.
• Champion a lean, human-centred approach to product development, contributing to how the CX team works and grows.
• Effectively manage differing priorities, needs and timelines
• Communicate design rationale clearly and compellingly to your squad, to senior stakeholders, and to leadership
• Build credibility and trusted relationships across the business

About you:

• 5+ years of professional work within the experience design field, with experience working in product and technology teams.
• A track record of influencing product decisions, not just delivering screens, but shaping what gets built and why, drawing on both user insight and data.
• Strong stakeholder management skills, with experience navigating competing agendas, building cross-functional trust, and driving alignment.
• Great design storytelling skill, where you can present and showcase your work to a leadership team
• Mastery of Figma and working familiarity with AI-assisted design tools, with genuine curiosity about how the toolset keeps evolving.
• Experience with UX strategies and trends across both web and mobile platforms.
• Comfortable in an environment where product solutions are challenged equally by engineering, data, product, and UX — and where that tension produces better outcomes.
• Experience working directly with engineers for the implementation of designs.
• Based in Australia, comfortable working with a hybrid and sometimes remote team.
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