POS-29236

Role: Senior Product Designer II (Hub-5)
Team: AI Platform (in partnership with Trellis Design Systems)
Product Line: AI Product Line
Location: Cambridge or Remote EST or CST time zones

WHAT WE’RE LOOKING FOR

What We’re Looking For
We’re seeking a Senior Product Designer II with 5+ years of product design experience, ideally with contributions to design systems or platform-scale initiatives. You’re a strategic thinker who can move fluidly between high-level systems strategy and hands-on design craft.

Your portfolio demonstrates your ability to:

• Create scalable, reusable systems that improve product quality and efficiency.
• Translate emerging technologies (like AI) into clear, usable, and trustworthy patterns.
• Design effective settings and configuration experiences that balance flexibility, usability, and trust.
• Collaborate across product teams, engineering, and design systems to drive alignment and adoption.

You don’t need to be an AI expert, but you should bring a working understanding of common AI paradigms and interaction models (e.g., configuration, transparency, feedback loops, conversational flows) and curiosity to stay ahead as the field evolves.

UX AT HUBSPOT

What’s not obvious from the outside (yet) is that Product Design at HubSpot is on a multi-year arc of transformation. From the top there’s a deep commitment to building a research culture that feeds our organizational intuition about our customers. We’re investing in craft across all areas of UX including research. You can see this with the caliber of the people we’re hiring, setting exceptionally high standards, seeking the very best to help our entire organization understand at a core level the opportunities and challenges in this quickly evolving industry.
Check out the HubSpot UX Product Blog

As a Senior Product Designer II on the AI Platform team, you’ll own and evolve the AI Experience system that empowers HubSpot teams to design and build AI features with consistency and trust. You will:

• Design and maintain upfront AI patterns — the reusable foundations for feedback loops, transparency, settings, and trustworthy AI UX.
• Shape the strategic relationship with Trellis and product teams, aligning governance, contribution models, and integration into the broader design system.
• Drive clear communication and awareness of system updates, ensuring designers and engineers know when patterns evolve and how to apply them.
• Collaborate with product teams to understand their AI use cases, identify emerging needs, and deliver scalable patterns that accelerate their work.
• Measure adoption and impact of the AI Experience system, iterating based on usage data and feedback.
• Advocate for trust and usability in AI, influencing how AI shows up across HubSpot’s product ecosystem.Contribute to the growth of the design org by mentoring peers, sharing systems thinking, and raising the bar for design craft

THE ROLE

We’re hiring a Senior Product Designer II to own and evolve HubSpot’s AI Experience system — the patterns, components, and design guidance that make AI-powered features transparent, usable, and trustworthy at scale.
You’ll sit within the AI Platform team, working in close partnership with Trellis (our central design system) and collaborating across product teams. Your work will make it easier for hundreds of designers and engineers to build consistent, user-centered AI experiences — accelerating how AI shows up across HubSpot.
Unlike feature teams, you won’t design customer-facing flows directly. Instead, you’ll create the foundational systems and patterns that other teams depend on, helping them design AI-powered experiences with confidence, clarity, and trust.

WHAT YOU’LL DO

As a Senior Product Designer II on the AI Platform team, you’ll own and evolve the AI Experience system that empowers HubSpot teams to design and build AI features with consistency and trust. You will:

• Design and maintain upfront AI patterns — the reusable foundations for feedback loops, transparency, settings, and trustworthy AI UX.
• Shape the strategic relationship with Trellis and product teams, aligning governance, contribution models, and integration into the broader design system.
• Drive clear communication and awareness of system updates, ensuring designers and engineers know when patterns evolve and how to apply them.
• Collaborate with product teams to understand their AI use cases, identify emerging needs, and deliver scalable patterns that accelerate their work.
• Measure adoption and impact of the AI Experience system, iterating based on usage data and feedback.

• Advocate for trust and usability in AI, influencing how AI shows up across HubSpot’s product ecosystem.Contribute to the growth of the design org by mentoring peers, sharing systems thinking, and raising the bar for design craft.

SUCCESS IN THIS ROLE LOOKS LIKE

• The AI Experience system is well-documented, maintained, and widely adopted by teams building AI-powered features.
• Product teams have access to forward-looking AI patterns, including clear and scalable settings and configuration guidance, that make their work faster, more consistent, and more trustworthy.
• Strong alignment exists between AI Platform and Trellis, ensuring AI-specific components and guidance are integrated into the broader design system.
• Designers and engineers across HubSpot view the AI Experience system as their go-to resource for building AI with clarity and confidence.
• AI-powered features across HubSpot feel consistent, transparent, and user-centered, improving trust and usability at scale..