Senior Product Designer, Personal Loans at Upgrade

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

160000.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Design, User Experience, Cross-Functional Collaboration, User Research, Design Systems, Interaction Design, A/B Testing, Communication Skills, Detail-Oriented, Organized, Customer-Facing Experiences, Financial Products, Application Process, Conversion Rates, Prototyping, Data Insights

Industry

Financial Services

Description

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: Personal Loans are a cornerstone of Upgrade’s mission and we’re looking for a Senior Product Designer to join our team. With over 2.4 million loans originated and the U.S. personal loan market now topping $245B (and growing), this is a high-impact space where thoughtful design directly shapes financial health outcomes for millions of people. Our Personal Loans have been recognized as: “Best Debt Consolidation Loan” by Motley Fool NerdWallet Best-of Awards: 3X Winner As a Senior Product Designer, you’ll play a central role in how we present loan offers to customers and help them start the application process. You’ll work on projects like offer optimization, funnel conversion, return user flows, and new product features—including our recently launched homeowner discount program, which allows customers to leverage their home built-ins for a lower rate. This role is perfect for someone who thrives on ownership, cross-functional collaboration, and designing high-interaction, customer-facing experiences at scale. Please note that this role is based in San Francisco and you’ll be coming into the office on Tuesdays and Thursdays as well as for company events. We will not convert this role to remote in the future. What You'll Do: Lead UX design for how we present loan offers to customers and help them start the application process, which includes the application funnel, offer flows, and return user journeys. Recommend design improvements that will improve customer experiences, increase conversion rates and lead to higher personal loan issuance dollars. Iterate quickly to contribute to our culture of a/b testing to find winning designs. Partner with product, marketing, and engineering to shape concepts into flows, prototypes, and polished user experiences that ship frequently. Stay current on trends and the latest innovation in the personal loans space from a business and design perspective Collaborate on new features that push the category forward, like our homeowner discount program and refinance. User research and data insights to validate design decisions and deliver measurable outcomes. Contribute to and maintain the Upgrade Design System, ensuring consistency, quality, and efficiency across products. Help shape internal design processes and foster a strong, collaborative team culture. What We Look For: 4+ years of professional experience in Product Design, collaborating cross-functionally with Product, Marketing, and Engineering teams. 2+ years of experience optimizing user funnels, guiding customers to select the product or offer that best fits their needs. Strong user-first mindset, with the ability to balance customer needs against business objectives. Comfortable operating at multiple levels—from shaping strategic direction and evolving the overall experience to executing detailed production work, including navigating legal and compliance reviews. Ability to translate user research, user needs, and product data into informed design solutions. Strong communication skills—you can explain design rationale and influence stakeholders. Strong interaction design skills with a portfolio that demonstrates impact. Detail-oriented, organized, and comfortable working in a fast-paced, hybrid environment. Bonus: Experience with personal finance, banking, or lending products. What We Offer You: Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance Flexible PTO Paid parental leave Health and wellness initiatives Opportunities for professional growth and development The compensation range of this position in San Francisco, CA is USD $140,000 - $160,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

Responsibilities

Lead UX design for presenting loan offers and starting the application process. Collaborate with product, marketing, and engineering to create user experiences that drive conversion and improve customer satisfaction.