Location
Berlin
Contract
Full time
Job Category
Product Design & User Experience
Zalando is Europe’s leading online platform for fashion and lifestyle, connecting 50+ million active customers, brands and partners across 25 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design.
Product Design at Zalando is a community of 200+ product designers, content designers, and user researchers.
The Personalization, Recommendations, Search and Browse (PRSB) design team, based in Berlin and Dublin, is creating customer-centric and engaging experiences that adapt to our customer’s needs, interests, intentions and context. We craft innovative personalized experiences that allow our customers to seamlessly discover fashion, beauty and lifestyle inspiration.

THE ROLE & THE TEAM

You are passionate about designing and delivering scalable customer-centric solutions that leverage the latest technological advances, such as generative AI and machine learning. In order to thrive in this, you will use a wide variety of product design skills and frameworks. While strong foundational UX skills are a must, experience with concept design methods, conducting user research, workshop facilitation, and experience in balancing the big picture with a strong love of craft will help you succeed.
You will combine product design with new technologies through collaboration, creativity, craft and proactive mindset. You will work closely with other Designers, Engineers, Data Scientists, and Product Managers as well as other stakeholders and teams across Zalando. By exploring innovative solution spaces with an iterative mindset, you’ll make the future tangible to provide direction and fuel the vision for internal teams, customers, and partners.
As a customer-focused design thought leader and role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, mentoring and teaching colleagues, crafting best-in-class solutions, bar-raising in design reviews, and sparking inspiring conversations.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Bring clarity to complex design projects by turning bold ideas into concrete concepts and design assets, driving alignment around the customer experience vision.
• Partner with cross-functional teams to shape intuitive and impactful user experiences for AI-powered products, integrating machine learning and data-driven insights.
• Create seamless, personalized customer experiences by collaborating with stakeholders, designers, and product teams to push the boundaries of innovation.
• Design cutting-edge technology products, ensuring AI and machine learning solutions address real human needs.
• Leverage a diverse design toolkit—including user research, workshop facilitation, and UX/UI design—to craft cohesive, end-to-end customer journeys.