Senior Product Designer - Retention at M-KOPA

Nairobi, Lagos State, Kenya -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Research, UX Design, UI Design, Prototyping, Design Systems, Collaboration, Usability Testing, Customer Experience, Stakeholder Engagement, Financial Products, Design Metrics, Interactive Prototypes, Cross-Functional Teams, Communication Skills, Design Solutions, End-to-End Design

Industry

Financial Services

Description

We are looking for a Senior Product Designer to drive exceptional user experiences for our retention products as we scale up and drive digital and financial inclusion across our markets. ''This role offers the opportunity to shape how design drives customer experience for critical financial products at a crucial growth moment. You'll create cohesive, high-quality user experiences across all touchpoints for customers across multiple African markets, working with talented cross-functional teams including product managers, engineers, data scientists, and commercial stakeholders.'' About Us We foster a culture where design excellence is celebrated and design thinking is embedded throughout the organization. Our team values innovation, collaboration, and impact-driven design. You'll be empowered to demonstrate how exceptional design directly contributes to business success and customer empowerment, working at the intersection of user research and product development. At M-KOPA, design isn't an afterthought—it's central to our mission of creating transformative financial partnerships that often serve as customers' first entry point into formal financial services. In this role, you would be responsible for: Conducting user research and translating insights into compelling design solutions for cash loans, airtime, and health insurance products Creating end-to-end design experiences using established design systems while ensuring visual cohesion Developing prototypes and iterating based on user testing and stakeholder feedback Collaborating with Product Management and Tech teams to define UX strategy for your product area Implementing and extending our design system to ensure consistency across multiple touchpoints Conducting usability testing and incorporating feedback to optimize customer experiences Working directly with customers to understand their needs and validate design decisions Partnering with engineering teams to ensure high-quality implementation of designs Contributing to design metrics that demonstrate impact on business outcomes Since this role requires conducting user research in market, the ideal candidate for this role should either be based in or willing to relocate to either Kenya or Nigeria. Your application should demonstrate: 5+ years experience in product design with a focus on customer-facing digital products Strong UX/UI design skills with proven ability to create intuitive, user-centered designs Extensive experience conducting user research and translating findings into design decisions Proficiency in prototyping tools (Figma, Sketch, or similar) and creating interactive prototypes Experience working with and contributing to design systems from concept to implementation Ability to balance user needs with business goals and technical constraints Strong collaboration skills working with cross-functional teams Experience with end-to-end product design from research through implementation Excellent communication skills with ability to articulate design decisions to diverse stakeholders Experience in fintech, financial services, or insurance products is highly desirable If the above is of interest to you, please apply. Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Responsibilities

The Senior Product Designer will conduct user research and translate insights into design solutions for retention products. They will create cohesive user experiences and collaborate with cross-functional teams to define UX strategy.