READY TO BE A TITAN?

ServiceTitan is looking for an extraordinary Senior Product Intelligence Analyst to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. You will be the company’s go-to resource on our Enterprise Hub analyses. As the lead analyst on Enterprise Hub, you will hold full responsibility for getting insights that shape the product roadmap and help our customers be more successful.
Enterprise Hub is at the forefront of helping massive trade businesses thrive . We’re excited about what we’ll build together.

WHAT YOU’LL DO:

• Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
• Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
• Build insightful reports and visualizations to surface trends and actionable insights to internal business users
• Inform business and teams of user activity on our platform, establish metrics to identify customer pain points
• Build strong relationships within product and support functions to understand the business needs
• Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
• Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more