Posted Date
4/28/2025
Description
The Senior Product Management Lead is a key position within Global Workforce Optimization accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions and the practical experience in managing clients, vendors, and creating long term strategic plans. Strong commercial awareness is a necessity and can utilize that industry knowledge on products and services to drive strategy. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise and an ability to lead, manage budgets, and develop senior leadership level presentations.

QUALIFICATIONS:

• 10+ years of relevant product ownership, vendor management, and technical experience
• Experience in product and application strategy, support, and overall management
• Experience managing global technology teams and navigating “follow the sun” approach to resourcing
• Strong negotiation skills and experience of senior stakeholder management
• Ability to make independent decisions that will have critical impact and influence capital expenditures and business operations
• Working knowledge of industry practices, standards, and future approaches
• Excellent communication skills required to influence a wide range of audiences

EDUCATION:

• Bachelor’s degree/University degree
• Master’s degree preferred
  -

• Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Vendor relationship management including global oversight.
• Maximize operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Formulate and implement a framework for managing capacity, throughput and latency.
• Participates in business review meetings, relating product strategies to business requirements.
• Develops medium- to long-term plans and executes functional strategies for a large/complex ecosystem requiring coordination and integration across clients and Technology, including strategic product roadmaps, program / product launches, and product enhancement deployments delivering maximum benefit for clients
• Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
• Integrate in-depth knowledge of applications development, industry benchmarks, and client needs with overall technology function to achieve established goals
• Deliver significant savings to the organization within fluid budgetary parameters
• Influence multiple teams of professionals across a deeply matrixed organization to accomplish established goals
• Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
• Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
• Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• May include team management responsibilities such as team management including but not limited to conducting personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)