Senior Product Manager (12-month fixed-term)
at
Commonwealth Bank
Sydney, New South Wales, Australia
-
Full Time
Start Date
Immediate
Expiry Date
14 Jun, 25
Salary
0.0
Posted On
15 Mar, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Banking/Mortgage
Description
You’re a passionate Product Manager, driven to deliver exceptional customer outcomes
We’ve transformed our ways of working to take our customer obsession to the next level
Together we’re delivering outstanding customer experiences, and having a lot of fun along the way
Responsibilities
Customer Experience & Operations: Continuously improve the customer experience by reviewing and enhancing features, benefits and digital experience
Supplier Management: Ability to navigate the following supplier management activities –
Be key business contact with legal and other subject matter experts to appropriately manage the bank’s risk exposure and achieve commercial outcomes
Provide inputs into RFx documents and assess RFx responses in line with evaluation plan
Overarching coordination of initiatives including with commercial, risk and operational personnel for negotiations and onboarding of suppliers
Collaborate with legal and category manager to negotiate contracts and formalise with business owners and stakeholders
Supporting business owner and at times acting as business owner delegate to ensure that candidate and existing suppliers are managed in line with Group requirements
Strategic Roadmap & Delivery: Contribute the squad roadmap of deliverables and end to end delivery including managing cross squad dependencies
Market Research & Analytics: Identify trends, customer breakpoints, regulations, and competitive landscape
Risk Management: Responsible for proactively managing risks including performance of regular controls, identification of issues, escalation and swift resolution of issues including remediation
Compliance: Ensure that the origination process complies with all regulatory requirements
Performance Analysis: Analyse product performance, KPIs (Key Performance Indicators) and customer complaints to identify areas for improvement and opportunities for growth
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