CLOSING DATE

06/03/2025
Senior Product Manager – Home Insurance (Customer Outcomes)
We’re looking for a Senior Product Manager to lead customer outcomes across Household Insurance and Ancillary Products. This role will ensure our products continue to fair value, robust plans are in place to continually improve customer outcome metrics, enhance customer understanding, and drive regulatory compliance.
You’ll influence product strategy, customer experience, and service improvements, using feedback, claims & complaints data, and NPS trends to drive meaningful change. Confident in leading through others, managing multiple priorities, and presenting to senior stakeholders, you’ll play a key role in shaping customer-first solutions.

Key Responsibilities

• Customer Experience & Fair Value – Improve customer value metrics, service quality, and clarity, ensuring products deliver good customer outcomes.
• Regulatory & Compliance – Lead Fair Value Assessments (FVAs), embedding FCA Consumer Duty principles into product management.
• Customer Insights & Data – Analyse claims & complaints trends, NPS, and customer research to identify and address pain points.
• Stakeholder Leadership – Work closely with Claims, Underwriting, Risk, Compliance, and Operations to align customer-focused strategies. As well as working closely with third parties who have involvement in ancillary products.
• Team Leadership – Inspire and mentor Product Managers, fostering a customer-first culture.
• Senior Stakeholder Engagement – Confidently present insights and recommendations to influence key decisions.

What We’re Looking For
✔ Leadership – Ability to lead through others, coach teams, and drive collaboration.
✔ Regulatory Expertise – Strong knowledge of FCA Consumer Duty, Fair Value Assessments, and Treating Customers Fairly.
✔ Customer-Centric – Passion for improving claims outcomes, service quality, and policy transparency.
✔ Data-Driven – Experience using customer feedback, complaints data, and claims trends to inform decisions.
✔ Strong Communicator – Confident in presenting to senior stakeholders and influencing strategy.
✔ Organised & Strategic – Able to manage multiple priorities while delivering measurable customer improvements.
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Benefits, and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it’s one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

LI-AJ

• Customer Experience & Fair Value – Improve customer value metrics, service quality, and clarity, ensuring products deliver good customer outcomes.
• Regulatory & Compliance – Lead Fair Value Assessments (FVAs), embedding FCA Consumer Duty principles into product management.
• Customer Insights & Data – Analyse claims & complaints trends, NPS, and customer research to identify and address pain points.
• Stakeholder Leadership – Work closely with Claims, Underwriting, Risk, Compliance, and Operations to align customer-focused strategies. As well as working closely with third parties who have involvement in ancillary products.
• Team Leadership – Inspire and mentor Product Managers, fostering a customer-first culture.
• Senior Stakeholder Engagement – Confidently present insights and recommendations to influence key decisions