Senior Product Manager at Ciklum

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Platform Management, Technical Business Analysis, AI Concepts, LLMs, Automation, ML, Prompt Design, Systems-Thinking, Multi-System Integration, KPI-Driven Decision-Making, Stakeholder Management, Product Lifecycle Management, Roadmap Communication, Workflow Automation, API Integration

Industry

IT Services and IT Consulting

Description

Ciklum is looking for a Senior Product Manager to join our team full-time in Bulgaria. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Product Manager, become a part of a cross-functional development team engineering experiences of tomorrow. Our Client is the world's leading social investment platform, empowering more than 33 million users worldwide. The Team builds internal capabilities that enable scale, efficiency, and exceptional customer and employee experiences. We are hiring a Product Manager focused on AI transformation platforms, a strategic role responsible for designing, delivering, and optimizing cross-company AI solutions and integrating them into Client’s operational ecosystem. This Product Manager will lead the strategy, design, and implementation of enterprise AI platforms used across multiple business units. You will own internal products that transform how teams work, automation frameworks, generative AI tools, decision-support systems, and AI-enhanced workflows. A core responsibility is designing new AI products and ensuring seamless integration into existing platforms and systems. Responsibilities: * Define and own the long-term strategy for internal AI transformation platforms * Identify AI opportunities and translate them into scalable platform capabilities * Lead discovery processes using data, user feedback, and cross-department insights * Design new internal AI platforms and define user journeys and integration requirements * Own product integrations with existing systems and workflow tools * Drive product lifecycle: discovery, specifications, delivery, testing, rollout, and iteration * Lead pilots, stress testing, beta programs, and real-environment deployment * Define KPIs such as automation rate, efficiency gains, and adoption metrics * Build dashboards and analyze usage to drive continuous improvement * Collaborate with stakeholders across CS, Ops, Marketing, Product, Risk, Compliance, and more * Communicate roadmap, decisions, and impact clearly to leadership Requirements: * 5+ years of product management, platform management with technical business analysis experience * Experience translating business needs and goals into visionary, scalable, maintainable, and best-in-class designed platforms, solutions, and automation-driven products * Understanding and proven knowledge of AI concepts (LLMs, automation, ML, prompt design) * Strong systems-thinking and multi-system integration capabilities * Strong analytical and KPI-driven decision-making skills * Excellent communication and stakeholder-management abilities * Worked closely with internal business teams, maintaining strong relationships * Great communication and presentation skills * Delivery of AI platforms that significantly improve operational efficiency and user experience * High adoption and satisfaction across internal teams * Strong measurable business impact through automation and smart tooling * Clear, strategic roadmap aligned with company priorities * Demonstrated full ownership across the product lifecycle and platform evolution If you are passionate about shaping AI transformation at scale and building internal platforms that drive meaningful impact, we would love to meet you. Desirable: * Experience with AI transformation, workflow automation, or internal developer platforms * Background in operations-heavy environments (support, fintech, SaaS) * Familiarity with APIs, enterprise integration patterns, or automation frameworks What`s in it for you? * Regular salary reviews based on performance * Corporate events: webinars, offline parties, and meetups * Internal Mobility Program * Tailored education path (including full access to Udemy, certifications, etc.) * 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days * Additional health insurance * 100% company-covered Multisport card, with discounts available for family members About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center. Want to learn more about us? Follow us on Instagram [https://www.instagram.com/ciklum/], Facebook [https://www.facebook.com/CiklumBulgaria], LinkedIn [https://www.linkedin.com/company/ciklum/]. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Responsibilities

This role involves defining and owning the long-term strategy for internal AI transformation platforms, identifying AI opportunities, and translating them into scalable platform capabilities. The Product Manager will lead the design, delivery, and optimization of enterprise AI solutions, including owning internal products like automation frameworks and generative AI tools.