Senior Product Manager, Clinical Efficiency at Spring Health Inc

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

215500.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Healthcare Infrastructure, AI/ML, Clinical Tools, EHR Systems, Provider Workflows, Documentation Processes, Empathy, Agility, Technical Knowledge, SaaS Capabilities, Data Analysis, User Experience Design, Workflow Innovation, Automation, Feedback Synthesis

Industry

Mental Health Care

Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Product, Care Delivery, you will take on a high-impact role in building and delivering clinical products that power Spring Health’s provider network. Your work will directly improve the provider experience—enhancing efficiency, reducing administrative burden, and enabling clinicians to practice at the top of their license. Ultimately, you’ll help providers focus on what matters most: delivering the high-quality, outcome-driven care that defines Spring Health. Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr. What you’ll do: Empower providers with intuitive, intelligent tools that help them practice more efficiently and focus on delivering high-quality care. Leverage automation and AI-assisted workflows to streamline documentation, communication, and task management, improving overall provider efficiency Deliver a delightful provider experience by designing and improving tools that make it effortless for caregivers to do their best work. Drive workflow innovation by deeply understanding provider pain points and building scalable solutions that help clinicians practice efficiently and confidently. Gather, synthesize, and apply provider feedback to deliver features that elevate provider satisfaction and support market differentiation. Partner with data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve product effectiveness. Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions. “Roll up your sleeves” and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail. Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy. What success looks like in this role: Deliver market-leading provider tools that drive measurable reductions in time spent on documentation, communication, and administrative workflows. Implement foundational improvements to the Compass experience, enhancing information architecture, system intuitiveness, and overall usability. Quantify efficiency impact by demonstrating meaningful cost and time savings from automation (e.g., provider hours saved per month). Achieve outstanding usability and provider satisfaction, consistently maintaining a Customer Satisfaction (CSAT) score above 4.5. Define and track automation-driven efficiency metrics in partnership with Operations and Data teams (e.g., task completion time, workflow latency, automated task coverage). Translate provider feedback and analytics insights into iterative product improvements that yield measurable gains in satisfaction and workflow efficiency. Lead the full product development lifecycle—from discovery through launch—with clarity, rigor, and a focus on delivering high-impact, high-quality releases. What we expect from you: We’re looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with healthcare infrastructure, in AI/ML, and having worked in an early-stage startup environment is a big plus. Bachelor’s degree in Business, Computer Science, Engineering, or a related field. 5+ years of product management experience with a solid track record of delivering successful products within or adjacent to the healthcare industry. Experience building clinical tools or EHR systems, with a deep understanding of provider workflows, documentation processes, and the realities of clinical practice. Empathy for providers and clinical teams—you understand their daily realities, can speak their language, and translate their needs into intuitive, efficient product experiences. Broad healthcare knowledge, ideally spanning beyond mental health. Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves An ability to navigate ambiguity, with a bias towards rapid execution over process A self starter who thrives when given autonomy, with aptitude and desire to build effective internal and external relationships Strong technical knowledge and foundation in AI/ML and SaaS capabilities The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Responsibilities

You will build and deliver clinical products that enhance the provider experience and improve efficiency. Your role will involve leveraging automation and AI to streamline workflows and reduce administrative burdens.