Senior Product Manager at CloudTalk

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, B2B Communication, User Research, Strategy Development, Roadmap Creation, Customer Discovery, Collaboration, Data Analysis, Critical Thinking, Communication Skills, Stress Resilience, Organization, AI Integration, User Experience, Sales Support, Customer Service

Industry

Software Development

Description

🚀 Global tech scale-up 🏖 Unlimited Paid Time Off & flexible work hours 🌍 Work 100% remotely or from our offices (Bratislava, Prague, Barcelona) 💡Coaching sessions with our resident communications advisor About CloudTalk Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. About the role Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business. You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology! What you will do: Build a deep understanding of your core users through direct and indirect research. Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes. Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses. Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems. Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges. Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making What we are looking for: 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas. A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics. You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way. You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed. You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team. You are a critical thinker hungry to learn, exploring not just how AI will change products & Product Management but how to apply tried & true approaches in new ways. You are stress-resilient, focused & highly organized. Why you will love to be a CloudTalker: Growth: 💡 1-1 Coaching sessions with our resident communications advisor 📚 Leaders Academy & Learning and Development Budget Flexibility: 🏖 Unlimited Paid Time Off 🎗️ Volunteering Days 💻 MacBook for work 🏡 Home Office Budget Well-being: 🏖Recharge Fridays once per quarter 🏋🏼‍♀️Fitness Allowance Connectedness: 💲 Referral bonuses 👥 Virtual & physical team buildings 👕 Company merchandise What to expect from our hiring process: 30-min Call with our TA Team 60-min Interview with our Product Lead 90-min Interview including Product Challenge 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back 30-min Exec Call: meet our CPTO and Offer By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Policy.

Responsibilities

The Senior Product Manager will build a deep understanding of core users and craft a vision and strategy that drives measurable progress toward business goals. They will collaborate with various teams to identify and define solutions to user challenges.