Senior Product Manager

at  COINS

JOB DESCRIPTION

About you: You will report to the Head of Product for our Not For Profit Portfolio and will play a vital role working within our NPE (Non-Profit and Education) Division, setting the strategic product direction and defining the roadmap for our Donorfy CRM. • Access is seeking an experienced Senior Product Manager to join our dynamic Product Management team. You will have strong experience in managing SaaS products in an agile product development environment. You will have a deep understanding of databases and CRM systems. • Excellent communicator able to communicate at all levels and adopt a flexible & consultative approach. • You deeply understand the needs and pain points of key CRM user personas through research, customer feedback and data analysis • You use data and analytics to inform product decisions, measure success to identify opportunities for further optimisation, and you are able to communicate effectively with technical teams • Champion innovation and ideas that deliver exceptional value and differentiate Donorfy in the CRM market to ensure and grow competitive advantage and revenue • You will own the roadmap, aligning it with business goals, customer needs and market opportunities • Informed by sound research methodologies, you will define and prioritise features, enhancements and initiatives to drive customers satisfaction, retention and revenue growth. • You will lead and collaborate effectively with cross-functional teams, including a triad of Engineering, UX and Product, along with Marketing, Sales, Onboarding, Support and Customer Success. • Act as the commercial owner of the product, ensuring alignment and seamless execution across teams to deliver and exceed against the commercial targets • You’ll share knowledge and insight about industry trends, competitor strategies and emerging technologies in the CRM and fundraising space • You are outcome orientated, with a focus on delivering results that drive customer and business success. • As a product leader you will demonstrate best practice and product excellence, sharing learning for continual improvement • You are confident in influencing stakeholders with the ability to navigate conflict, mitigate risk and manage indecisiveness. • Whilst communicating and working with customers, you are able to prioritise broader product strategy over reactive customer requests. • You will work with Product Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. Day-to-day, you will: • Define and communicate a compelling product vision and strategy, Creating the product roadmap for your products aligned with the company Strategy and Vision. • Use sound understanding and appreciation of the Market, customer problems and competitive landscape along with research and metrics to inform decisions. • Contribute to growing the product, ensuring profitability and developing innovative new ideas. • Collaborate with key stakeholders and all other departments and divisions to communicate the product roadmap, product content and launch. • Develop, implement and manage a launch plan for responsible product, working closely with all departments to execute the plan. • Develop and maintain a thorough understanding of customers; business processes and requirements, becoming a product expert, able to do pre-sales demos of all of your products. • Work with the other Product Managers to understand the overall portfolio, to facilitate the overall product strategy, integration and cross sell. • Initiate and support engagement with clients through Special Interest Groups, User Groups and other events. Your skills and experiences might also include: • Charity and fundraising experience is desired, but not mandatory. • Flexible and pragmatic, able to respond to shifting priorities, demands and timelines by using effective analytical and problem-solving skills and can prioritize appropriately. • Proactive, works at pace, goal orientated with a strong delivery and commercial focus. • Demonstrates sound judgement, able to make wise decisions despite ambiguity independently whilst recognizing when to escalate for more senior approval. • Organized, methodical, calm under pressure with strong Interpersonal skills. • Able to grasp technical concepts and new product functionality quickly. • Can balance execution of the long-term strategy with the need to deliver short term results. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You

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