JOB DESCRIPTION:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward.
We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

Reporting to the Director, Product – AI Customer Experiences, you will be the owner of every self-service and assisted-service surface at Remitly—from our in-app Help Center and web FAQs to voice, WhatsApp, SMS, and any future channels. Your mission: deflect contacts by delighting customers, reducing cost-to-serve while lifting CSAT, retention, and lifetime value.