Senior Product Manager - Credit Cards (all genders)

at  Zalando

THE ROLE & THE TEAM

Join our team as a Senior Product Manager at the Zalando Payments GmbH and take charge of a pivotal role in our organization as the Senior Product Manager for our Cards product. In this role, you will contribute and improve our great customer experience and our growth optimizing our acquirer set-up & performance and transaction flows, run discovery of latest features for card processing (such as tokenisation, smart routing etc.) and onboarding/improving innovative card based payment solutions on to the Zalando platform. You would also be responsible for our core card processing engine guiding our efforts to the next generation technology stack. Your expertise in this domain is crucial to align on key projects for our customers but also to manage seamless and error free transactions operations.
You are a passionate, KPI driven technical product manager with a strong instinct to drive innovation in a complex technical landscape ensuring stability, high levels of performance and security that are of utmost importance in a regulated environment. On the other hand, you have a strong customer focus who can discover new features and optimisation opportunities for existing payment methods but also bring to life new card based payment methods for our 50+M customer base to drive customer lifetime value.
As part of the Customer Solutions Department here at Zalando Payments, you’ll play a critical role in delivering outstanding payment experiences while maintaining a high level of stability, performance, and security across all markets. You are comfortable working under ambiguous priorities, and keeping the team focussed in high-pressure situations. If you’re passionate about shaping innovative technical payment solutions and optimizing our transaction architecture, this role is tailor-made for you. Join us and be at the forefront of driving the evolution of the Zalando payment landscape.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

Product Roadmap - Empower your team to craft and sustain a dynamic product roadmap outlining prioritized features, enhancements, and initiatives within the designated product domain. Foster collaboration with both internal and external stakeholders to gather relevant requirements, align closely with our Engineering Leadership, and articulate precise product specifications.
Cross-functional Collaboration: Forge close partnerships with the Zalando Platform teams to comprehend their needs and requirements concerning our payment infrastructure. Foster effective collaboration to ensure synchronization, secure buy-in, and facilitate the successful execution of product initiatives. Engage with product managers across various departments within the organization, leveraging influence to align roadmaps for collective success.
Product Development: Independently take the lead in steering the entire product development lifecycle, from inception to execution, encompassing problem definition, opportunity sizing, solution identification, coordination of technical design and development efforts, and ensuring compliance with regulatory requirements and the overall company strategy.
Performance Analysis: Continuously monitor key performance indicators (KPIs) of the transaction processing across all our services alongside your team. Utilize data-driven insights to pinpoint areas ripe for enhancement, prioritize product optimizations, and evaluate the efficacy of implemented strategies.
Stakeholder Communication: Routinely communicate updates, advancements, and outcomes to pivotal stakeholders, including executives, department heads, and cross-functional teams. Present discoveries, proposals, and business cases to garner support and secure resources for product initiatives.